Client Services Specialist

Euronet Worldwide, Inc. • Spring, TX

2d • Onsite

About The Position

Dolphin Debit, part of Euronet Worldwide, helps credit unions and community banks simplify ATM operations and lower the cost of managing their ATM networks. The Client Services Specialist serves as a primary point of contact for new and existing clients, coordinates ATM service issues, and supports new client onboarding.

The role works directly with clients to understand concerns, engage the appropriate teams, and follow issues through to resolution. It also serves as a liaison between clients, the ATM Installation team, and other Dolphin Debit departments during onboarding and installation projects.

Requirements

• Bachelor’s degree in business management or a related field.
• Three or more years of financial services experience.
• Three or more years of customer service experience.
• Strong relationship-building, problem-solving, and follow-through skills.
• Clear written and verbal communication, with the ability to tailor updates to clients and internal teams.
• Strong attention to detail and the ability to manage multiple priorities and deadlines.
• Ability to take initiative, work independently, and coordinate across departments.
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsibilities

• Build strong client relationships by responding promptly, communicating clearly, and following through on commitments.
• Gather details about ATM service issues, assess what needs attention, and coordinate with the team best equipped to resolve each issue.
• Track open technician service calls, monitor progress, and keep clients informed through resolution.
• Review client accounts for discrepancies and coordinate corrections with appropriate teams.
• Support new client onboarding and ATM installations by coordinating timelines, handoffs, and updates across teams.
• Coordinate with Sales Support, Monitoring and Dispatch, ATM Installation, and ATM Graphics to keep client projects on track from start to finish.
• Identify recurring issues and suggest practical improvements to service processes and internal handoffs.

Benefits

• 401(k) plan with 6% match
• Health, dental, and vision insurance
• Employee stock purchase plan
• Company-paid life insurance
• Company-paid disability insurance
• Tuition reimbursement
• Paid time off
• Paid volunteer days
• Paid holidays
• Casual office attire
• Additional employee perks and incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level