Fleet Client Services and Billing Specialist II

Cox Automotive•Houston, TX

About The Position

Cox Fleet is a nationwide provider of mobile fleet maintenance and repair services, operating service centers and a 24/7 in-house call center. The Fleet Client Services and Billing Specialist II supports the company’s growth by assisting with billing across markets and managing follow-up maintenance transactions from origination until the customer’s unit is in the repair technician’s control or custody. The role provides customer service to internal and external callers, coordinates repairs and preventative maintenance, and works with Field Operations to schedule technicians and maintain a consistent pipeline of work. The posting refers to the opening as “Fleet Services Coordinator II.”

Requirements

High school diploma or GED and 3 years of experience in a related field; alternatively, any level of degree or certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience, or 5 years of experience in a related field.
Excellent verbal and written communication skills, including the ability to communicate effectively at all levels of the organization.
Ability to collaborate cross-functionally, build positive relationships, and become a trusted partner to relevant cross-functional partners.
Excellent organizational skills and the ability to balance a variety of tasks.
Strong Excel and data-entry skills, and ability to learn new platforms, including FSCA IT systems such as Web Wrench, MobileFrame, and RO Writer.
Ability to work independently and collaboratively in a team environment.
Excellent problem-solving skills.
Strong organization and exceptional follow-through abilities.

Nice To Haves

Common knowledge of the trucking industry.
Experience with fleet maintenance or other transportation work in the automotive or trucking industries.

Responsibilities

Assist with the billing process in all markets in the area.
Manage the lifecycle of follow-up maintenance transactions, from origination until the customer unit is in the repair technician’s control or custody.
Document and note each customer contact accurately and promptly in Cox Fleet systems.
Provide excellent customer service for internal and external calls, maintaining professionalism and positive customer rapport.
Obtain customer approval for repairs and services to be performed.
Proactively contact customers to schedule preventative maintenance at regular intervals and encourage repeat business.
Communicate consistently with Field Operations to schedule appropriate technicians for accounts and support a positive customer experience.
Encourage customers to schedule repairs and maintenance in advance to create a consistent pipeline of work for supported technicians.
Continuously develop and improve company capabilities in dispatching and service scheduling.
Perform additional duties and special projects as assigned.