Fleet Client Services Specialist II

Cox Communications•Oakland, CA

12d•Onsite

About The Position

Cox Fleet is hiring a Fleet Services Coordinator II to support company growth. Cox Fleet provides nationwide mobile maintenance and repair services for light-, medium-, and heavy-duty trucks and trailers, as well as services through more than 20 service centers. Supported by a 24/7 in-house call center, the company provides scheduled and unscheduled fleet maintenance services. The role supports customers and field operations throughout the maintenance and repair process. It involves coordinating service scheduling and dispatch, handling customer communications and repair approvals, maintaining accurate records, and supporting billing across markets. The position is based at a specified Cox location and has no remote work option. The work shift is day shift.

Requirements

High school diploma or GED and 3 years of experience in a related field; alternatively, any level of degree or certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience, or 5 years of experience in a related field.
Excellent verbal and written communication skills, including the ability to communicate effectively at all levels of the organization.
Ability to collaborate cross-functionally, build positive relationships, and become a trusted partner to relevant cross-functional partners.
Excellent organizational skills and ability to balance a variety of tasks.
Strong Excel and data-entry skills, and ability to learn new platforms.
Ability to work independently and collaboratively within a team environment.
Excellent problem-solving skills and exceptional follow-through.
Must clear a pre-employment drug test.
Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

Common knowledge of the trucking industry.
Fleet maintenance or other automotive/trucking transportation experience.
Experience with Cox Fleet IT systems, including Web Wrench, MobileFrame, and RO Writer.

Responsibilities

Assist with the billing process in all markets in the area.
Manage follow-up maintenance transactions from origination until the customer unit is in the control or custody of the repair technician.
Document and record notes accurately and promptly in Cox Fleet systems for each customer contact.
Provide excellent customer service for internal and external customer calls.
Maintain a professional manner and establish positive rapport with customers.
Obtain customer approval for all repairs and services to be performed.
Proactively contact customers to schedule preventive maintenance at regular intervals and encourage repeat business.
Partner and communicate consistently with Field Operations to schedule suitable technicians for accounts and support a positive customer experience.
Encourage customers to schedule repairs and maintenance in advance to create a consistent pipeline of work for each supported technician.
Continuously develop and improve company capabilities in dispatching and service scheduling.
Perform additional duties and special projects as assigned.

Benefits

At least 6.67 hours of paid time off per month.
Seven paid holidays per calendar year.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Potential health care insurance, including medical, dental, and vision coverage.
Potential 401(k) retirement planning.
Potential sick leave, flexible vacation/wellness days, and PTO.