Fleet Client Services Specialist II

Cox Enterprises • Oakland, CA

14d • $22 - $33 • Onsite

About The Position

Cox Fleet is a nationwide provider of on-site mobile maintenance and repair for light-, medium-, and heavy-duty trucks and trailers, as well as services through more than 20 service centers. The Fleet Client Services Specialist II supports the company’s growth by coordinating customer service and fleet maintenance workflows. This position has no remote option and must be performed at a specified Cox location. The work shift is day shift, with no travel required. The role may be eligible for additional compensation such as commission or an incentive program. Employment requires passing a pre-employment drug test; marijuana is not currently included in the pre-employment test for this position. The workplace prohibits the possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property, or in company vehicles.

Requirements

• High school diploma or GED and three years of experience in a related field; alternatively, a degree or certification beyond high school/GED in a related discipline and up to one year of experience, or five years of experience in a related field.
• Excellent verbal and written communication skills, including the ability to communicate effectively at all levels of the organization.
• Ability to collaborate across functions, build positive relationships, and become a trusted partner to cross-functional partners.
• Excellent organizational skills and ability to balance a variety of tasks.
• Strong Excel and data-entry skills, and ability to learn new platforms, including Cox Fleet IT systems such as Web Wrench, MobileFrame, and RO Writer.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills.
• Strong organization and exceptional follow-through abilities.
• Must pass a pre-employment drug test.
• Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Common knowledge of the trucking industry.
• Experience with fleet maintenance or other transportation work in the automotive or trucking industry.

Responsibilities

• Assist with the billing process in all markets in the area.
• Manage the lifecycle of follow-up maintenance transactions from origination until the customer’s unit is in the repair technician’s control or custody.
• Document and note each customer contact accurately and promptly in Cox Fleet systems.
• Provide excellent customer service on internal and external customer calls.
• Maintain professionalism and establish positive rapport with customers.
• Obtain customer approval for repairs and services to be performed.
• Proactively contact customers to schedule preventive maintenance at regular intervals and encourage repeat business.
• Communicate and partner consistently with Field Operations to schedule appropriate technicians to accounts and support a positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance to create a consistent pipeline of work for each supported technician.
• Continuously develop and improve company capabilities in dispatching and service scheduling.
• Perform additional duties and special projects as assigned.

Benefits

• At least 6.67 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid leave for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning benefits.
• Potential paid sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED