Fleet Client Services and Billing Specialist II

Cox Fleet•Houston, TX

About The Position

Cox Fleet is hiring a specialist to support the growth of its fleet maintenance business. Cox Fleet provides nationwide on-site mobile maintenance and repair services for light-, medium-, and heavy-duty trucks and trailers, as well as services through more than 20 service centers. Its services include accident repair, paint, refurbishment, and heavy mechanical repair, supported by a 24/7 in-house call center. The position assists with billing across assigned markets and manages maintenance transactions from origination until the customer’s unit is in the repair technician’s control or custody. It also provides customer support, coordinates approvals and service scheduling, and works with Field Operations to support a positive customer experience.

Requirements

High school diploma or GED and 3 years of experience in a related field; alternatively, a degree or certification beyond a high school diploma/GED in a related discipline with up to 1 year of experience, or 5 years of experience in a related field.
Excellent verbal and written communication skills and the ability to communicate effectively at all levels of the organization.
Ability to collaborate cross-functionally, build positive relationships, and become a trusted partner to relevant cross-functional partners.
Excellent organizational skills and the ability to balance a variety of tasks.
Strong Excel and data-entry skills, and the ability to learn new platforms.
Common knowledge of the trucking industry.
Ability to work independently and collaboratively within a team environment.
Excellent problem-solving skills.
Highly organized, with exceptional follow-through abilities.

Nice To Haves

Experience with fleet maintenance or other transportation work in the automotive or trucking industry.
Familiarity with FSCA IT systems, including Web Wrench, MobileFrame, and RO Writer.

Responsibilities

Assist with the billing process in all markets in the assigned area.
Manage the follow-up maintenance transaction lifecycle from origination until the customer unit is in the repair technician’s control or custody.
Document and record notes accurately and promptly in Cox Fleet systems regarding each customer contact.
Provide excellent customer service for internal and external customer calls.
Maintain a professional manner and establish positive customer rapport.
Obtain customer approval for all repairs and services to be performed.
Proactively contact customers to schedule preventative maintenance at regular intervals and encourage repeat business.
Partner and communicate consistently with Field Operations to schedule appropriate technicians to accounts and support a positive customer experience.
Encourage customers to schedule repairs and maintenance in advance to create a consistent pipeline of work for each supported technician.
Continuously develop and improve company capabilities in dispatching and service scheduling.
Perform additional duties and special projects as assigned.