Client Support Specialist - Billing

Lyra Health

3d

About The Position

Lyra Health is seeking a detail-oriented, highly motivated Client Support Specialist to share responsibility for responding to client queries and providing general assistance with billing questions. The role coordinates with provider support, troubleshoots issues, and helps remove barriers so clients can access the care they need. The specialist should be collaborative, client-focused, and able to work independently with urgency to manage day-to-day tasks.

The scheduled shift is Monday through Friday, 9:30 a.m. to 6 p.m. Pacific Time. The role also requires working on a scheduled shift and holidays.

Requirements

• At least 1 year of experience in healthcare billing customer service.
• Excellent attention to detail.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience in healthcare and/or medical billing.
• Experience in a medical billing setting with bank reconciliation, payment posting, and patient billing; ability to read and understand EOBs is helpful.
• Experience with Zendesk, Salesforce, and/or JIRA.

Responsibilities

• Act as a billing liaison between clients and the company, resolving customer queries by phone and email while meeting productivity goals.
• Follow up on returned claims and handle other billing responsibilities.
• Keep clients informed about billing and payment status.
• Collaborate with internal billing teams and customer success as needed to resolve client cases.
• Troubleshoot client account issues and work with the provider team to complete steps needed to use health plan benefits.
• Collaborate with technical teams to identify bugs and improve the client and provider experience.
• Work the scheduled shift and holidays.

Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurance.
• Coaching and therapy services through Lyra for Lyrians.
• Paid time off policies including vacation, sick days, and company holidays.
• Paid parental leave.
• 401(k) retirement benefits.
• Monthly technology allowance.
• Well-being perks and activities, surprise swag, free food, and regular community celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed