Customer Billing Support Specialist
Intellistack
•$55,000 - $60,000•Remote
About The Position
The Customer Billing Support Specialist supports Intellistack customers with basic billing inquiries and daily billing tasks, ensuring accurate account information and timely, professional follow-through. The role works under the direction of the Billing Manager and closely with the Accounting Team, and also supports internal documentation and projects as requested by management. This is a remote position working Mountain or Pacific hours.
Requirements
- 1–3 years of experience in a customer service role.
- Working or foundational knowledge of billing concepts, particularly SaaS billing and subscriptions.
- Excellent written and verbal communication skills in English, including the ability to explain complex information clearly and concisely.
- Strong organization, accuracy, and attention to detail.
- Ability to multitask, manage multiple deadlines, prioritize assignments, and adjust to changing needs.
- Ability to work effectively within a remote team and collaborate across teams.
- Working skills in billing, technology, product knowledge, data analysis, using tools and technology, and problem solving.
- Foundational awareness of accounting, business concepts, processes and operational workflows, and cross-team collaboration.
Nice To Haves
- Experience with Salesforce, Zuora, ZenDesk, or other billing and ticketing systems.
Responsibilities
- Serve as the primary point of contact for incoming basic billing requests through email, chat, and/or scheduled phone support.
- Perform daily billing tasks, including preparing refunds and credits, issuing invoices, processing account changes, responding to billing inquiries, and helping customers update billing information.
- Ensure customer contact information on file is accurate and up to date.
- Troubleshoot electronic payment failures and work to resolve them.
- Complete customer vendor setup requirements, including providing basic company and banking information.
- Meet or exceed established inbound ticket quotas while managing and resolving requests promptly and professionally.
- Assist with maintaining written and/or video documentation for internal billing processes and procedures, with a focus on non-Intake processes, as requested by management.
- Provide project support as requested by management.
Benefits
- Annual bonus of up to 5% of base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
