Billing Support Specialist (Remote)

Rula•,

7d•$55,000 - $61,750•Remote

About The Position

Rula is a remote-first mental healthcare company dedicated to providing evidence-based, compassionate care and treating the whole person. The company hires in most U.S. states, excluding Hawaii. The Billing Support Specialist is an individual contributor on the Revenue Cycle Management team who manages assigned payers and complex billing challenges. The role investigates claim denials, navigates changing payer requirements, and prioritizes and resolves complex claims accurately. It also partners with cross-functional teams to identify operational and denial trends and opportunities to improve workflows and claim outcomes. The specialist serves as a pod expert on payer workflows, claim resolutions, and operational standards; supports new-hire onboarding; answers team questions; and embeds best practices to improve performance and revenue cycle efficiency. The position is remote and intended for a professional who applies technical expertise, critical thinking, collaboration, and data-driven insights to solve complex problems and improve processes.

Requirements

At least 2 years of experience in healthcare billing, insurance, patient relations, or a medical claims role.
Comprehensive understanding of insurance policies, claim processing, appeals, and recoupment procedures.
Thorough knowledge of denial language and carrier CARC codes.
Expert understanding of the life cycle of a claim.
Ability to use critical thinking to evaluate complex cases, identify solutions, and make informed decisions.
Intermediate proficiency with Google Sheets or Excel, including formatting data, creating basic charts, and independently creating pivot tables.

Nice To Haves

Previous experience billing and collecting in mental or behavioral health.
Working knowledge of medical coding, including identifying coding-related denials, recognizing billing discrepancies, and supporting claim resolution; CPC certification is a plus.
Proficiency with electronic health record systems, billing software, and platforms such as AdvancedMD, eClinicalWorks, or athenahealth.
Ability to multitask, prioritize workloads, maintain high attention to detail, and meet tight deadlines in a fast-paced environment.
At least 2 years of experience interacting with offshore vendors, either as a partner or in a direct leadership capacity.

Responsibilities

Manage assigned payers on the Revenue Cycle Management team.
Investigate claim denials and navigate evolving payer requirements.
Prioritize and accurately resolve complex claims.
Partner with cross-functional teams to investigate operational and denial trends.
Identify opportunities to optimize workflows and claim outcomes.
Serve as the pod's go-to expert for payer workflows, claim resolutions, and operational standards.
Help guide new-hire onboarding and resolve team questions.
Embed best practices across the pod to elevate performance.

Benefits

100% remote work environment with working hours intended to support work-life balance.
Transparent pay ranges regardless of U.S. location.
Medical, dental, vision, life, and disability benefits, plus FSA/HSA.
Access to a 401(k) plan.
Generous time-off policies, including two company-wide shutdown weeks each year for self-care for most employees.
Paid parental leave for birthing, non-birthing, adopting, and fostering parents.
Employee Assistance Program supporting mental and physical health.
Quarterly department stipend for team-building activities or in-person gatherings.
Community and employee resource groups.
New-hire home office stipend and a $50 monthly stipend to help cover internet or cell phone expenses.
Wellness initiatives and a $50 monthly wellness stipend.