Client Support Specialist

Barrett Distribution Center • Memphis, TN

1d

About The Position

The Client Support Specialist reports to the Client Support Manager and provides customer service through active listening and professional communication. The role identifies the root causes of customer issues and ensures timely resolution. The schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday, and compensation is $23.00 per hour.

The specialist serves as the primary contact for assigned customers, coordinates communication between customers and warehouse operations, supports order fulfillment and compliance, and handles customer paperwork, billing, reporting, onboarding, and process documentation. The role also requires staying current on shipment terms, bills of lading, and web-based portal routing.

Requirements

• At least two years of college.
• At least two years of business experience demonstrating knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Ability to balance competing priorities, complex situations, and tight deadlines.
• Strong organizational skills and attention to detail.
• Critical-thinking skills, including the ability to identify problems, suggest potential solutions, and recognize when to escalate issues to leadership.
• Ability to read, write, and communicate effectively in English.
• Basic math skills.
• Excellent written and verbal communication skills.
• Ability to type at least 40 words per minute.
• Proficiency in Microsoft business applications, including Outlook, Excel, PowerPoint, and Word.

Nice To Haves

• Basic knowledge of routing and working with carriers in logistics, and of compliance accounts.
• Basic knowledge of Salesforce and an understanding of warehouse management systems.
• Bilingual Spanish/English skills.

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned customers.
• Maintain proactive communication and ensure timely resolution of issues between warehouse operations and customers.
• Process inbound and outbound paperwork, perform data entry and reconciliations, and follow through on special requests.
• Invoice customers accurately and on time for receiving, outbound, month-end, and special-services billing; maintain organized billing files.
• Monitor order fulfillment end to end to ensure timely execution across warehouse and customer touchpoints.
• Meet customer service-level agreements and compliance requirements, including routing orders in customer portals and scheduling carriers according to compliance guides.
• Run and review Non-Compliance Reports (NCR) in Salesforce and resolve discrepancies in records and reports.
• Participate in new customer onboarding and ongoing process improvement reviews.
• Maintain and update work instructions and customer-facing business correspondence.
• Stay current on industry practices, including shipment terms, bill of lading creation, and web-based portal routing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree