Client Support Specialist

Service Champions Heating & Air Conditioning • Pleasanton, CA

5d • $21 - $27 • Onsite

About The Position

Service Champions is hiring Client Support Specialists for its Call Center Team. The role handles high-volume inbound and outbound customer service calls and provides exceptional service to existing and prospective customers. Specialists use a solutions-based approach to address client needs, book appointments, offer products and services, and identify upselling opportunities. The position is onsite at the Service Champions Pleasanton Support Center.

Requirements

• Exceptional phone and interpersonal skills.
• Exceptional written and verbal communication skills.
• Ability to type at least 40 words per minute while using multiple monitors, keyboards, a mouse, and a headset.
• Experience with Microsoft Word, Outlook, and CRM systems.
• Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in a client database.
• Ability to work shifts that include evenings and weekends.
• Strong judgment and ability to make sound business decisions and resolve issues clearly, calmly, and diplomatically.

Nice To Haves

• One year of call center experience.
• Strong sales experience and background.
• ServiceTitan experience.

Responsibilities

• Handle outbound calls to existing customers and use provided leads to offer products and services.
• Accept inbound calls from clients in a timely manner.
• Book appointments at a high conversion rate.
• Use a solutions-based approach to meet client needs and showcase relevant products and services.
• Gather information, answer inquiries, schedule appointments, and record call outcomes in the client database.
• Escalate customer concerns as needed.
• Identify upselling opportunities based on customers’ needs.
• Enter accurate and detailed records of client interactions and actions taken.
• Achieve and exceed productivity goals while maintaining high quality.
• Resolve issues using sound judgment and a clear, calm, and diplomatic manner.

Benefits

• $21–$26.99 per hour plus uncapped commission.
• Paid vacation.
• Paid birthdays off.
• Health, vision, and dental plans for employees and their families.
• 401(k) retirement plan with company match up to 30%.
• Life insurance and accident insurance.
• Flexible Spending Account (FSA) and Employee Assistance Program (EAP) options.
• Referral bonuses and employee discounts.
• Continuous training for professional development and life skills courses.
• Company-sponsored events.
• Career growth coaching and support.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed