Client Support Specialist

Barrett Distribution Centers • Olive Branch, MS

4d

About The Position

The Client Support Specialist reports to the Client Support Manager and provides customer service by listening actively and communicating professionally to identify the root causes of customer issues and ensure timely resolution. The role serves as the primary contact for assigned customers, coordinates with warehouse operations, handles customer and order documentation and billing, monitors fulfillment, and helps ensure service-level agreements and compliance requirements are met. The stated schedule is Monday through Friday, 8:00 a.m. to 4:45 p.m., and compensation is $23.00 per hour.

Requirements

• At least two years of college.
• At least two years of business experience.
• Experience demonstrating knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Ability to balance competing priorities, complex situations, and tight deadlines.
• Strong organizational skills and attention to detail.
• Critical-thinking skills, including the ability to identify problems, suggest potential solutions, and recognize when to escalate issues to leadership.
• Ability to read, write, and communicate effectively in English.
• Basic math skills.
• Excellent written and verbal communication skills.
• Ability to type at least 40 words per minute.
• Proficiency with Microsoft business applications, including Outlook, Excel, PowerPoint, and Word.

Nice To Haves

• Basic knowledge of logistics routing and working with carriers, as well as compliance accounts.
• Basic knowledge of Salesforce and understanding of warehouse management systems.
• Bilingual Spanish and English skills.

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned customers, proactively communicating and resolving issues between warehouse operations and customers.
• Process inbound and outbound paperwork, enter data, complete reconciliations, and follow through on special requests.
• Invoice customers accurately and on time for receiving, outbound, month-end, and special-services billing, and maintain organized billing files.
• Monitor order fulfillment from end to end to ensure timely execution across warehouse and customer touchpoints.
• Meet customer SLAs and compliance requirements, including routing orders in customer portals and scheduling carriers according to compliance guides.
• Run and review Non-Compliance Reports (NCR) in Salesforce and identify and resolve discrepancies in records and reports.
• Participate in new customer onboarding and ongoing process-improvement reviews.
• Maintain and update work instructions and customer-facing business correspondence.
• Stay current on industry practices, including shipment terms, BOL creation, and web-based portal routing.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree