Client Support Specialist

COWLITZ INDIAN TRIBE•Vancouver, WA

1d•$30 - $34•Onsite

About The Position

The Client Support Specialist ensures efficient and effective delivery of behavioral health program services by supporting clients and providers through care coordination and service navigation. The role helps clients obtain timely access to benefits and services, serves as backup for other administrative positions, and maintains professionalism in interactions with internal and external stakeholders. The position must adhere to HIPAA and confidentiality requirements and honor the mission, vision, and values of the Cowlitz Indian Tribe and its Health and Human Services department. The position is based in Vancouver, Washington, in an office/clinical setting. It is full-time and hourly, with a schedule of Monday through Thursday, 11:30 a.m. to 8:30 p.m., and Friday, 8:00 a.m. to 5:00 p.m. The position reports to the Administrative Supervisor. Evening and/or weekend work may be required.

Requirements

High school diploma or GED.
Five years of related experience; a combination of relevant education and related work experience may be considered.
Knowledge of patient registration and general front office responsibilities in a healthcare setting.
Knowledge of policies and procedures related to HIPAA, Medicare, Medicaid, and insurance programs.
Knowledge of traditional forms of government and tribal customs and traditions.
Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.
Skill in navigating database software in a Windows environment, including electronic health care systems.
Skill in interpersonal communication.
Ability to maintain confidentiality and establish and maintain professional relationships while contributing to an inclusive environment.
Ability to communicate effectively verbally and in writing, handle multiple tasks and meet deadlines, and exercise independent judgment.
Valid driver's license and auto insurance are required when driving vehicles for work-related purposes.
Obtain and maintain BLS/CPR and AED certifications.
Successfully pass the required background screening, including pre-employment drug screening; reference checks and education and employment verification; and federal, state, and/or tribal criminal history and sanction checks, including fingerprint verification.
Adhere to CIT safety policies regarding vaccine requirements and personal protective equipment.

Nice To Haves

Associate degree.
Experience working within American Indian and/or Alaska Native communities.
Knowledge of basic medical terminology.
Knowledge of office software, including Microsoft Office Suite and Adobe.

Responsibilities

Guide new and existing clients through the CIT HHS registration process during orientation appointments, including verifying tribal enrollment and insurance benefits and entering and scanning client information into the electronic health record system.
Evaluate client eligibility for tribal and community services and potential funding resources, and help identify and eliminate barriers to access.
Assist clients with applying for and acquiring benefits as a certified Tribal Assister.
Verify client department and alternate resources for behavioral health coverage, and document and communicate eligibility and coverage details to the billing department and patient registration system.
Collect and process client fees and payments accurately and on time, and conduct outreach as needed to maintain accounts in good standing.
Coordinate care with internal and external providers and agencies as requested, including arranging inpatient or outpatient treatment services.
Support client engagement by identifying needs, coordinating with program staff, and referring clients to internal services and external partners.
Document client contacts and care coordination activities in the electronic health record system within established timeframes.
Track, record, and report client and program data as requested.
Help clients determine eligibility for Tribal enrollment and assist with the enrollment process.
Document and maintain contact information and enrollment criteria for federally recognized Tribes.
Conduct urinalysis tests as requested, route them to the appropriate clinician, and prepare and process urinalysis requisitions.
Provide backup coverage for program assistants and other administrative staff, including scheduling appointments, answering a multi-line phone, and completing other administrative tasks.
Manage the client support specialist clinic schedule in the provider electronic scheduling system.
Participate in staff meetings as requested.
Adapt to changes in safety protocols and procedures, work collaboratively to achieve shared goals, and perform other duties as assigned.