Fleet Optimization and Customer Service Coordinator

Canal Barge Company•New Orleans, LA

16d

About The Position

Plan and optimize the deployment of Canal Barge Company’s tank barge fleet to achieve strong customer service, operational performance, and financial outcomes. The coordinator serves as a primary point of contact for customers during execution while allocating equipment to minimize inefficiencies and improve fleet utilization and profitability. The role balances daily execution with forward planning, anticipates customer and equipment needs, and proactively identifies and addresses potential service issues. The position manages day-to-day customer execution and communication, coordinates across Transportation Services, Asset Management, Port Operations, Tank Marketing, and the Allocation team, and allocates assigned tank barges to meet customer requirements. Success includes having barges identified, positioned, and ready for scheduled customer load dates; minimizing preventable service failures and controllable downtime; and maximizing safe, productive barge availability.

Requirements

Strong customer service orientation.
Strong written and verbal communication skills.
Strong organizational, analytical, and problem-solving skills.
Ability to manage immediate priorities while anticipating future needs.
Ability to collaborate effectively across customer-facing, commercial, and operational teams.

Nice To Haves

College degree preferred.

Responsibilities

Allocate assigned tank barges according to customer requirements, equipment capabilities, operational considerations, and overall fleet needs while maintaining safety and environmental standards.
Collaborate with Tank Marketing, Transportation Services, and the Allocation team to use equipment effectively and account for both immediate requirements and future fleet needs.
Serve as a primary point of contact for assigned customers during execution and ensure their needs and requirements are understood and addressed.
Communicate proactively with customers, identify potential service issues, and coordinate timely problem-solving and resolution.
Look for opportunities to improve service and strengthen customer relationships.
Maintain a forward-looking view of customer demand, barge availability, and anticipated fleet requirements while supporting daily execution.
Coordinate with Asset Management and other teams to schedule necessary downtime based on customer requirements, equipment needs, and anticipated fleet demand.
Maximize safe, productive barge availability by minimizing controllable downtime and ensuring equipment is ready when needed.
Facilitate planning and collaboration among Tank Marketing, Transportation Services, Asset Management, and Port Operations.
Use the Tank Barge Time Breakdown to identify and manage controllable downtime, focusing on Undefined, Cleaning, and Out of Service days.
Ensure available equipment is appropriately identified and communicated.