Fleet Optimization and Customer Service Coordinator

Canal Barge Company•New Orleans, LA

18d

About The Position

Plan and optimize deployment of Canal Barge Company’s tank barge fleet to support customer service, operational performance, and financial outcomes. The coordinator serves as a primary customer contact during execution and allocates equipment to improve fleet utilization and profitability while minimizing inefficiencies. The role balances daily execution with forward planning by anticipating customer and equipment needs, identifying potential service issues, and coordinating solutions. It involves collaboration with Transportation Services, Asset Management, Port Operations, Tank Marketing, and the Allocation team to meet customer requirements, maximize productive barge availability, and minimize controllable downtime while maintaining safety and environmental standards.

Requirements

Strong customer service orientation.
Strong written and verbal communication skills.
Strong organizational, analytical, and problem-solving skills.
Ability to manage immediate priorities while anticipating future needs.
Ability to collaborate effectively across customer-facing, commercial, and operational teams.

Nice To Haves

College degree preferred.

Responsibilities

Allocate assigned tank barges based on customer requirements, equipment capabilities, operational considerations, and overall fleet needs while maintaining safety and environmental standards.
Collaborate with Tank Marketing, Transportation Services, and the Allocation team to use equipment effectively, considering immediate requirements and future fleet needs.
Serve as a primary point of contact for assigned customers during execution and ensure their needs and requirements are understood and addressed.
Communicate proactively with customers, identify potential service issues, and coordinate timely problem-solving and resolution.
Seek opportunities to improve service and strengthen customer relationships.
Maintain a forward-looking view of customer demand, barge availability, and anticipated fleet requirements while supporting daily execution.
Coordinate with Asset Management and other teams to schedule necessary downtime in consideration of customer requirements, equipment needs, and anticipated fleet demand.
Maximize safe, productive barge availability by minimizing controllable downtime and ensuring equipment is ready when needed.
Ensure barges are identified, positioned, and ready for scheduled customer load dates within the three-day planning window.
Facilitate ongoing planning and collaboration among Tank Marketing, Transportation Services, Asset Management, and Port Operations.
Allocate the appropriate barge to the right customer at the right time, with the right features and at an appropriate cost to CBC and the customer.
Minimize preventable customer service failures through proactive planning, communication, and execution.
Use the Tank Barge Time Breakdown to identify and manage controllable downtime, focusing on minimizing Undefined, Cleaning, and Out of Service days while appropriately identifying and communicating available equipment.