Fleet & Ground Operations Support Agent

Tradewind • San Juan, PR

6d • Onsite

About The Position

Tradewind Aviation is a Part 135 commuter and on-demand private charter operator providing private and scheduled air travel throughout North America and the Caribbean. The Overnight Aircraft Operations Readiness Agent is a seasonal role responsible for safely positioning aircraft and preparing the fleet for the next day’s operation during the operating season. The overnight agent performs aircraft towing and parking, ramp inspections, coordination with Operations, Dispatch, Maintenance, and flight crews, and cabin service and readiness checks for aircraft remaining overnight.

The role requires dependable attendance and availability for overnight shifts, weekends, and holidays throughout the seasonal assignment. The agent works with limited supervision, follows aircraft towing and ground-support procedures, and maintains accurate shift documentation. Work takes place outdoors in changing nighttime ramp conditions and in a security-controlled airport environment.

Requirements

• High school diploma or equivalent.
• Working knowledge of tow tractors, tow bars, bypass pins, chocks, cones, wing-walker procedures, marshalling signals, and pre-use equipment inspections.
• Familiarity with airport markings, movement and non-movement areas, ramp safety, radio communication, foreign object debris prevention, and security procedures.
• Ability to read and follow aircraft-specific procedures, safety instructions, work orders, and operational checklists.
• Strong attention to detail, sound judgment, clear communication skills, and ability to work independently while promptly escalating concerns.
• Fluent ability to read, write, speak, and understand English.
• Reliable availability throughout the seasonal assignment for overnight shifts, weekends, holidays, and schedule changes based on operational needs.
• Ability to work outdoors at night in rain, wind, heat, humidity, aircraft noise, and changing ramp conditions.
• Ability to stand, walk, bend, kneel, climb, reach, push, and pull for extended periods.
• Ability to lift and carry up to 50 pounds and safely handle towing equipment, cabin supplies, and ground support items.
• Ability to wear required personal protective equipment and maintain visual, hearing, and communication awareness around operating aircraft and equipment.
• Ability to work safely in a security-controlled airport environment and respond promptly to operational requirements throughout the shift.

Nice To Haves

• Previous experience in airport operations, ramp operations, aircraft ground handling, towing, or a related aviation environment.
• Current aircraft tug and towing qualification; company aircraft-specific towing, ramp safety, and ground support equipment training is required before independent operation.
• Aviation radio proficiency and demonstrated experience communicating professionally with Air Traffic Control, Ground Control, Operations, and ramp personnel using standard aviation phraseology, accurate readbacks, call signs, and disciplined radio procedures.
• Experience with aircraft cabin cleaning, cabin supply replenishment, or cabin appearance standards.
• Valid driver’s license and acceptable motor vehicle record; ability to obtain and maintain required airport driving and security credentials.
• Spanish proficiency.

Responsibilities

• Review overnight aircraft movements, parking assignments, maintenance restrictions, and morning departure priorities.
• Tow, reposition, and park aircraft when trained, qualified, and authorized, following company procedures, aircraft-specific limitations, airport rules, and supervisor direction.
• Coordinate aircraft movements with the on-duty supervisor and required teams while maintaining awareness of ramp and movement areas.
• Secure aircraft remaining overnight with required chocks, cones, closures, and protective measures.
• Clean, restock, inspect, and prepare aircraft cabins; report damage, missing equipment, and maintenance concerns.
• Stage equipment and supplies for morning departures.
• Keep catering rooms, lounge, operations center, administrative office, aircraft parking areas, equipment storage, and other assigned operational areas clean, organized, stocked, free of foreign object debris, and ready for the next day.
• Follow airport security, ramp-driving, radio communication, access-control, and restricted-area procedures.
• Communicate with Air Traffic Control and Ground Control using standard aviation phraseology, accurate readbacks, call signs, and disciplined radio procedures.
• Complete shift turnover covering aircraft status, discrepancies, equipment issues, supply needs, and priorities.
• Stop work, secure the area when safe, and notify Dispatch of unsafe conditions, unclear instructions, equipment failures, aircraft damage, or security concerns; resume only after evaluation and authorization.
• Support irregular operations and perform other authorized duties within the employee’s training.

Benefits

• Comprehensive health and voluntary insurance plans.
• Retirement plan with company match.
• Paid time off.
• Standby travel on select Tradewind Aviation scheduled flights.
• Discounted standby travel benefits on numerous major and regional U.S. and international airlines.
• Career path with opportunities for growth and advancement throughout the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED