Fleet & Ground Operations Support Agent

Tradewind Aviation LLC • San Juan, PR

7d • Onsite

About The Position

Tradewind Aviation is a Part 135 commuter and on-demand private charter operator serving North America and the Caribbean, with operational bases in Connecticut, New York, Florida, and Puerto Rico. The Fleet & Ground Operations Support Agent is described in the role overview as an Overnight Aircraft Operations Readiness Agent. This seasonal overnight position safely positions aircraft and prepares the fleet for the next day’s operations during the operating season. Duties include aircraft towing and parking, ramp inspections, coordination with Operations, Dispatch, Maintenance, and flight crews, and cabin service and readiness checks for remain-overnight aircraft. The role requires dependable attendance and availability for overnight shifts, weekends, and holidays throughout the seasonal assignment.

The agent reviews aircraft movement and parking plans, carries out authorized aircraft movements, secures aircraft, prepares cabins and operational areas, stages equipment and supplies, and completes shift handovers. Work must follow aircraft-specific procedures, company and airport rules, safety requirements, and supervisor direction. The agent must stop work and notify Dispatch when unsafe conditions, unclear instructions, equipment failures, aircraft damage, or security concerns arise, and resume only after evaluation and authorization.

The work takes place outdoors at night in changing weather and ramp conditions, in a security-controlled airport environment around aircraft and equipment. Tradewind Aviation describes its pay and benefits program as applying to full-time team members; the posting does not specify whether this seasonal position qualifies.

Requirements

• High school diploma or equivalent.
• Working knowledge of tow tractors, tow bars, bypass pins, chocks, cones, wing-walker procedures, marshalling signals, and pre-use equipment inspections.
• Familiarity with airport markings, movement and non-movement areas, ramp safety, radio communication, foreign object debris prevention, and security procedures.
• Ability to read and follow aircraft-specific procedures, safety instructions, work orders, and operational checklists.
• Strong attention to detail, sound judgment, clear communication skills, and ability to work independently while promptly escalating concerns.
• Fluent ability to read, write, speak, and understand English.
• Reliable availability throughout the seasonal assignment for overnight shifts, weekends, holidays, and schedule changes based on operational needs.
• Ability to work outdoors at night in rain, wind, heat, humidity, aircraft noise, and changing ramp conditions.
• Ability to stand, walk, bend, kneel, climb, reach, push, and pull for extended periods.
• Ability to lift and carry up to 50 pounds and safely handle towing equipment, cabin supplies, and ground support items.
• Ability to wear required personal protective equipment and maintain visual, hearing, and communication awareness around operating aircraft and equipment.
• Ability to work safely in a security-controlled airport environment and respond promptly to operational requirements throughout the shift.

Nice To Haves

• Previous experience in airport operations, ramp operations, aircraft ground handling, towing, or a related aviation environment.
• Current aircraft tug and towing qualification; successful completion of company aircraft-specific towing, ramp safety, and ground support equipment training is required before independent operation.
• Aviation radio proficiency and demonstrated experience communicating professionally with Air Traffic Control, Ground Control, Operations, and ramp personnel using standard phraseology, accurate readbacks, call signs, and disciplined radio procedures.
• Experience with aircraft cabin cleaning, cabin supply replenishment, or cabin appearance standards.
• Spanish proficiency.
• Valid driver’s license and acceptable motor vehicle record; ability to obtain and maintain required airport driving and security credentials.

Responsibilities

• Review overnight aircraft movements, parking assignments, maintenance restrictions, and morning departure priorities.
• Tow, reposition, and park aircraft only when trained, qualified, and authorized, following company procedures, aircraft-specific limitations, airport rules, and supervisor direction.
• Coordinate aircraft movements with the on-duty supervisor and required teams while maintaining ramp and movement-area awareness.
• Secure remain-overnight aircraft with required chocks, cones, closures, and protective measures.
• Clean, restock, inspect, and prepare aircraft cabins; report damage, missing equipment, or maintenance concerns.
• Stage equipment and supplies for morning departures and keep assigned operational areas clean, organized, stocked, free of foreign object debris, and ready for the next day’s operations.
• Follow airport security, ramp-driving, radio communication, access-control, and restricted-area procedures.
• Communicate with Air Traffic Control and Ground Control using standard aviation phraseology, accurate readbacks, call signs, and disciplined radio procedures.
• Complete a clear turnover of aircraft status, discrepancies, equipment issues, supply needs, and priorities.
• Stop work, secure the area where safe, and notify Dispatch of unsafe conditions, unclear instructions, equipment failures, aircraft damage, or security concerns; resume only after evaluation and authorization.
• Support irregular operations and perform other authorized duties within training.

Benefits

• Comprehensive health and voluntary insurance plans (offered to full-time team members; applicability to this seasonal role is not specified).
• Retirement plan with company match (offered to full-time team members; applicability to this seasonal role is not specified).
• Paid time off (offered to full-time team members; applicability to this seasonal role is not specified).
• Standby travel on select Tradewind Aviation scheduled flights.
• Discounted standby travel benefits on numerous major and regional US and international airlines.
• Career growth and advancement opportunities throughout the organization.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED