Fleet Support Agent

SIXT • SeaTac, WA

2d

About The Position

As a Fleet Support Administrator at SIXT, you welcome customers, guide them through their rental journey, and help ensure vehicles are ready for the road. You support a seamless and professional customer experience from arrival through departure while maintaining SIXT's premium brand standards and helping branch operations run efficiently. The role includes customer service and rental transactions, vehicle inspections, fleet inventory management, and coordinating repairs and maintenance. The position offers flexible hours and a starting salary of $27.75 per hour.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• At least 18 years old.
• Valid driver's license and clean driving record.
• Authorized to work in the United States.
• Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
• Strong organization and analytical abilities.
• Excellent communication skills and ability to work as a team player in a fast-paced environment.
• Ability to work up to 40 hours per week, including day or evening shifts and weekends.

Nice To Haves

• Background in sales, service, or hospitality.

Responsibilities

• Welcome customers professionally and warmly, direct them to appropriate stations, maintain efficient customer flow, and keep the front-of-house area clean and organized.
• Verify customer documents and driver's license validity, assist customers with vehicle selection, and handle vehicle exchanges to meet business needs.
• Offer additional products and services, answer customer questions and concerns, finalize rental agreements, confirm documents, explain charges, and provide accurate receipts.
• Complete return transactions by inspecting vehicles for damage, fuel levels, and mileage; advise customers of final charges and direct issues to appropriate channels.
• Conduct daily inventory checks, manage vehicle availability, coordinate repairs with dealerships and body shops, schedule maintenance, obtain estimates, and generate purchase orders.
• Prepare new vehicles for rental by adding documentation, decals, and tags; enter vehicles into the inventory system; prepare vehicles for disposal; and ensure personal belongings are removed from returned vehicles.

Benefits

• Medical, dental, and vision coverage.
• Life insurance, critical illness coverage, hospital indemnity, and pet insurance.
• 401(k) plan.
• Paid time off and sick leave.
• Time and a half for working on public holidays.
• Performance-based bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and employee discounts.
• Uniform with weekly dry cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED