Fleet Support Agent

SIXT USA • SeaTac, WA

22h

About The Position

As a Fleet Support Agent at SIXT, you welcome and assist customers throughout their rental experience while helping keep fleet operations running smoothly. You maintain a professional, organized front-of-house environment, guide customers through rental and return transactions, and help ensure vehicles are ready for the road. The role also involves managing vehicle inventory and availability, coordinating repairs and maintenance, and preparing vehicles for rental or disposal. The position offers flexible scheduling, growth opportunities, and a starting salary of $27.75 per hour.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• At least 18 years old.
• Valid driver's license and clean driving record.
• Authorization to work in the United States.
• Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
• Excellent communication skills and ability to work as a team player in a fast-paced environment.
• Strong organizational and analytical abilities to manage fleet inventory, repair schedules, work orders, and documentation.
• Ability to work up to 40 hours per week, including day or evening shifts and weekend shifts.

Nice To Haves

• Background in sales, service, or hospitality.

Responsibilities

• Welcome customers, direct them to the appropriate stations, and maintain an efficient flow and clean, organized front-of-house presence.
• Verify customer documents and driver's license validity, assist customers in choosing vehicles, and handle vehicle exchanges to meet business needs.
• Offer additional products and services, answer customer questions and concerns, finalize rental agreements, confirm documents, explain charges, and provide accurate receipts.
• Complete vehicle return transactions by inspecting vehicles for damage, fuel levels, and mileage; advise customers of final charges and direct issues to appropriate channels.
• Perform daily inventory checks and manage vehicle availability.
• Coordinate with dealerships and body shops for repairs, schedule maintenance, obtain estimates, and generate purchase orders.
• Prepare new vehicles for rental by adding documentation, decals, and tags, and enter vehicles into the inventory system.
• Oversee vehicle disposal preparation and ensure personal belongings are removed from returned vehicles.

Benefits

• Healthcare coverage, including medical, dental, and vision insurance.
• Life insurance, critical illness coverage, hospital indemnity coverage, and pet insurance.
• 401k plan.
• Paid time off and sick leave.
• Time and a half for working on public holidays.
• Performance-based bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and exclusive employee discounts.
• Uniform with weekly dry cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED