Fleet Coordinator

World Group • West Chester, OH

5d

About The Position

ContainerPort Group (CPG®), a World Group company, is hiring a Fleet Coordinator for its growing terminal in Columbus, Ohio. The Fleet Coordinator supports the local customer experience at trucking terminals by building and nurturing relationships with the warehouses and vendors served. The role acts as a liaison between terminal operations and the customer-facing team and helps position the fleet and terminal operation for success. It is a hands-on, high-execution position.

Requirements

• High school diploma or GED required.
• Highly organized, with strong communication skills.
• Ability to thrive in a fast-paced environment with heavy email, phone, and messaging volume.
• Computer skills, including Microsoft Office Suite, required.

Nice To Haves

• College degree preferred.
• At least one year of trucking industry experience preferred.
• Familiarity with Transportation Management Systems.

Responsibilities

• Communicate quote rates and service capabilities.
• Process orders as they arrive.
• Provide shipment status updates, information about anticipated service failures, revised pickup and delivery times, and alternative solutions where applicable.
• Gather customer feedback, identify trends, and bring forward ideas to improve the customer experience.
• Accurately enter time-sensitive order information into computer systems.
• Respond to questions and requests promptly and make every effort to exceed customer expectations.
• Keep customer location and contact information accurate and up to date in computer systems.
• Perform other duties as requested.
• Build and nurture local relationships with the warehouses and vendors served.
• Act as a liaison between terminal operations and the customer-facing team.

Benefits

• Competitive compensation.
• Comprehensive benefits package, including medical, prescription, dental, and vision coverage.
• Life, AD&D, and disability insurance.
• Employee Assistance Program.
• Financial planning.
• 401(k) plan with up to 6% company match.
• Paid Time Off.
• Flexible work arrangements.
• Internal mobility and professional development opportunities.
• Tuition assistance.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED