Flat Glass Technician Apprentice

Glass Doctor Home + Business of Randallstown•Randallstown, MD

About The Position

The Flat Glass Technician Apprentice is an entry-level role intended to train the apprentice to become a Flat Glass Technician/Glazier. Through on-the-job experience, the apprentice learns installation processes for residential and commercial flat-glass products, including windows, storefronts, mirrors, display cases, and shower doors. The role also provides exposure to all aspects of the business, from communicating with customers and scheduling to estimating, selling, and performing installations. The apprentice assists with developing new customers and is expected to show respect and courtesy to customers and employees while delivering strong customer service.

Requirements

  • Physical ability to work with ladders, scaffolding, and related glass-installation equipment.
  • No fear of heights when working on a ladder or lift.
  • Ability to safely and legally transport service vehicles between job sites.
  • Positive attitude and willingness to deliver top customer service.
  • Excellent written and verbal interpersonal communication skills.
  • Outstanding phone skills.
  • Strong computer and internet skills.
  • Proficiency navigating tablet-based technology.
  • Valid driver's license.

Responsibilities

  • Assist with installing glass, mirrors, and door and window hardware for replacement and new installations.
  • Help ensure efficient use of materials and maintain adequate stock in the vehicle.
  • Assist in selling flat-glass products and services to customers.
  • Learn to conduct accurate field measurements and cut flat glass and mirrors to specified dimensions and patterns.
  • Keep the company vehicle and equipment serviced, clean, and in good working order and condition.
  • Complete invoices, daily route sheets, and weekly reports as required.
  • Communicate with customers and potential customers in person and by phone.
  • Maintain communication with team members throughout the day to support operational goals.
  • Perform other duties as needed, including cross-training in related positions.
  • Learn business processes such as initial customer calls, scheduling, estimating, selling jobs, and performing installations.

Benefits

  • 401(k)
  • Paid time off
  • Bonus opportunities
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