Fixed Operations Manager

Lithia & Driveway•Odessa, TX

2d•$120,000 - $156,000•Onsite

About The Position

The Fixed Operations Manager is responsible for overseeing the Service and Parts departments of the dealership. This role involves recruiting, training, and developing staff to optimize customer opportunities and productivity. The manager will also focus on customer engagement, ensuring prompt and professional resolution of customer issues, and maintaining high standards for repair order accuracy and warranty administration. Additionally, the position requires managing administrative functions, including staff meetings, reporting, and acting as a liaison between the store and Lithia Home Offices Fixed Operations.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Responsibilities

Staff Service and Parts departments in order to optimize customer opportunities and productivity.
Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process.
Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs.
Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.
Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
Inspect repair orders daily for legibility, accuracy and legality.
Ensure that all manufacturer policies and procedures are followed.
Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
Read, understand and take action on MIS to generate maximum revenue and control expenses.
Inspect and maintain the cleanliness, organization and appearance of all Service and Parts areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
Hold daily and monthly Service and Parts staff meetings, as required, covering key information.
Serve as liaison between the store and Lithia Home Offices Fixed Operations. Receive, communicate and hold Service and Parts staff accountable to policy and procedure requirements and updates.
Complete Service and Parts department reporting and month-end procedures on time.
Other administrative duties as required