Fitness Operations Manager

D1 Training - Sandy Springs • Sandy Springs, GA

20d • Onsite

About The Position

The Fitness Operations Manager owns the coaching product and training-floor operations at D1 Sandy Springs, including athlete development, staff performance, member retention, sales, and business results. The role combines coaching group sessions and one-on-one personal training with managing the operational and commercial performance of the training division.

The manager builds and reviews KPI dashboards, monitors engagement and retention, converts trials, drives renewals and upgrades, and uses member progress data to support those conversations. They lead athlete graduation check-ins with athletes and families, oversee the coaching staff, and maintain the processes, systems, programming, and equipment used on the floor. Performance is measured on retention and churn, renewal and upsell revenue, trial conversion, class utilization and attendance, coaching quality and staff performance, and athlete progress against TeamBuildr benchmarks.

Requirements

• At least 2 years of coaching, personal training, or sports performance experience.
• Certification required: CSCS, NASM, USAW, or equivalent.
• CPR/AED certified, or willing to obtain certification before starting.
• Comfort with TeamBuildr, a CRM/scheduling platform, and spreadsheets, or ability to become comfortable with them quickly.
• Experience coaching youth and adult athletes.
• Ability to build, read, and act on tracking sheets or KPI reports.
• Strong organization, leadership, communication, and member-retention and sales skills.

Nice To Haves

• Former collegiate or higher-level athlete.
• Prior experience in a gym, studio, or franchise environment.

Responsibilities

• Coach group sessions and one-on-one personal training each week, setting the energy, standards, and culture on the training floor.
• Build relationships with members and understand their goals and progress.
• Lead graduation check-ins with athletes and families, reviewing TeamBuildr progress, celebrating achievements, and mapping next steps.
• Monitor member engagement, identify members at risk of leaving, and take action to improve retention.
• Convert trials, drive renewals, and recommend personal training and premium package upgrades using athlete progress data.
• Build and review dashboards covering attendance, retention, class utilization, lead conversion, personal-training attach rate, and revenue per member; take action based on results.
• Hire, train, schedule, and develop coaching staff, and maintain coaching quality, communication, and professionalism.
• Maintain and improve processes and SOPs, the CRM and scheduling system, TeamBuildr programming, and training-floor tools and equipment.
• Manage performance against retention and churn, renewal and upsell revenue, trial conversion, class utilization and attendance, coaching quality and staff performance, and athlete progress benchmarks.

Benefits

• Performance-based bonus or incentives tied to business results.
• Opportunity for advancement and a clear path to grow into a leadership role as the business scales.
• Paid time off.
• Training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed