Fitness Center Front Desk Attendant - Indianapolis, IN.

NIFS•Indianapolis, IN

7d•Onsite

About The Position

The Fitness Center Front Desk Attendant works under the direction of the onsite Manager or Assistant Manager to support excellent customer service and daily fitness center operations. The attendant must be familiar with the facility’s programs and services and provide attentive care to members and visitors. The role includes monitoring facility entry, checking in participants, maintaining participation records, answering phones, scheduling appointments, handling membership applications and forms, providing information about facility offerings, and assisting with reports. The attendant may also issue towels and locks, collect money from sales where applicable, and assist other staff with first aid and CPR/AED during emergencies. The position requires adherence to NIFS policies and the Employee Handbook, along with reliable attendance, professionalism, and attention to detail. The work involves frequent exposure to moving mechanical parts and occasional exposure to outdoor weather conditions. The noise level is usually moderate. Physical demands include regularly standing, walking, handling objects, reaching, and communicating; occasional sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling; and regularly lifting or moving up to 10 pounds and occasionally up to 25 pounds.

Requirements

Customer service work experience is strongly preferred.
Knowledge of and proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Publisher.
After training, ability to use the NIFS Payroll system accurately.
Current CPR/AED/First Aid certification is required.
Annual training in Universal Precautions, provided by NIFS.
Ability to read, understand, and write simple instructions and short correspondence.
Ability to speak effectively in English.
Must have regular and reliable transportation to and from work.
May be required to pass a thorough background check and/or drug screen.
May be required to provide proof of current COVID-19 vaccination, barring an approved exemption subject to applicable law.
Ability to perform the essential duties, with reasonable accommodations where applicable.

Responsibilities

Provide customer-focused service during member interactions using strong communication and interpersonal skills.
Monitor facility entry and admit only eligible clients.
Check in participants and maintain accurate participation records.
Assist with daily operations, including answering phones, taking messages, checking in members, tracking participation, scheduling appointments, and addressing questions.
Provide clients with current information about the facility, memberships, programs, and services.
Process new member applications and file health forms and physician consent forms.
Issue towels and locks to members and collect money from sales where applicable.
Assist with monthly reports and monthly hour totals.
Assist other staff with first aid and CPR/AED in emergencies.
Follow policies in the NIFS Employee Handbook and perform other duties as assigned.