Planet Fitness PT Fitness Ambassador

Planet Fitness • Gastonia, NC

1d • Onsite

About The Position

Planet Fitness is hiring a part-time Fitness Ambassador to create a welcoming, positive member experience and serve as a visible, approachable presence throughout the club. This entry-level role is suited to someone with strong interpersonal skills, a people-first mindset, and an interest in fitness; no prior fitness experience is required, and training is provided. The position starts at $12.50 per hour, with a raise upon certification and future tenure-based increases. The listed schedule is Monday 6 a.m.–1 p.m., Tuesday 11 a.m.–7 p.m., and Wednesday 12 p.m.–8 p.m. The role has two levels: Level 1 is uncertified and actively working toward certification; Level 2 is certified through NCSF or another nationally accredited certification. The employee must complete fitness training certification (NCSF) and manufacturer-specific equipment training within 90 days of hire.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Strong interpersonal and communication skills.
• Demonstrated reliability and punctuality, with the ability to work independently and take ownership.
• Passion for fitness and helping others, and willingness to learn basic training techniques.
• Must complete NCSF fitness training certification and manufacturer-specific equipment training within 90 days of hire.
• Must be able to perform and demonstrate a wide range of strength, cardio, and flexibility exercises.
• Ability to stand and walk for extended periods, often 4–8 hours per shift, while engaging with members on the fitness floor.
• Ability to lift, move, and safely adjust fitness equipment weighing up to 50 pounds.

Nice To Haves

• Prior experience in customer service, hospitality, or fitness.
• Fitness certification is encouraged; Level 2 Fitness Ambassador certification may be through NCSF or another nationally accredited certification.

Responsibilities

• Greet members enthusiastically and professionally, helping foster a welcoming and inclusive environment aligned with Planet Fitness’s “Judgement Free Zone” philosophy.
• Maintain a visible, approachable presence on the fitness floor and engage with members to offer encouragement and support.
• Facilitate PE@PF fitness programs and assist members with fitness programs through the Planet Fitness App.
• Orient new members to basic workout routines and equipment use.
• Demonstrate basic knowledge of cardio, strength, and functional training equipment and assist members with proper, safe equipment use.
• Build rapport with members, encourage positive workout experiences, and support member retention.
• Promote club programs, personal training services, events, and other club offerings.
• Assist with member check-ins, questions, club tours, information calls, account inquiries, and membership updates.
• Perform routine cleaning and sanitization of equipment, locker rooms, and high-touch areas.
• Conduct light maintenance checks, including changing pads, tightening screws, nuts, or bolts, and lubricating rods; promptly report issues.
• Maintain a safe, organized, and visually appealing club environment.

Benefits

• Growth opportunities and pathways into trainer, club management, or leadership roles.
• Paid time off for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED