Planet Fitness PT Customer Service Representative

Planet Fitness • Rock Hill, SC

8d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs and aims to provide an affordable, Judgement Free fitness experience. The Customer Service Representative provides customer service to Planet Fitness members, prospective members, and guests, helping create an exceptional member experience. This is a part-time position at the South Rock Hill club in Rock Hill, South Carolina. Starting pay is $11 per hour, with increases at 180 days, one year, and every six months thereafter based on the employee’s anniversary date. The role offers flexible scheduling, including weekday morning shifts as early as 4:45 a.m. and evening shifts as late as 11:15 p.m.; weekend open availability is required.

Requirements

• Customer service experience.
• Must be at least 18 years of age.
• Basic computer proficiency.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Must be able to work around cleaning chemicals during a shift.
• Frequent climbing, balancing, kneeling, and crouching during a shift.
• Continual reaching with hands, fingers, and arms during a shift.
• Open availability required on Saturday and Sunday.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; more than 90% of the management team started as entry-level team members.
• Competitive pay with scheduled hourly increases at 180 days, one year, and every six months thereafter, based on anniversary date.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.
• Flexible scheduling.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed