Planet Fitness Customer Service Representative

Planet Fitness • Crawfordsville, IN

1d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs and aims to provide an affordable, Judgement Free fitness experience. The Customer Service Representative helps members, prospective members, and guests have an exceptional experience by providing customer service, supporting memberships and purchases, promoting fitness instruction, and maintaining a clean, sanitized, and safe club. This is a full-time closing-shift position in Crawfordsville, Indiana, scheduled from 3 p.m. to 11 p.m. Starting pay is $12 per hour. Hourly increases are available at 180 days, one year, and every six months after the first year, based on the employee’s anniversary date.

Requirements

• Customer service experience.
• High school diploma or GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay and scheduled hourly increases at 180 days, one year, and every six months thereafter.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options including health, dental, vision, family life insurance, and more.
• Basic life insurance and short-term disability, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED