Planet Fitness FT Customer Service Rep

Planet Fitness • Belmont, NC

1d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves more than one million members across 200+ clubs. The Customer Service Representative provides a superior level of customer service to Planet Fitness members, prospective members, and guests, helping create an exceptional Judgement Free member experience. This is a full-time, second-shift position at the Belmont, North Carolina club, starting at $12.00 per hour. The role includes evenings and weekends. Hourly increases are provided at 180 days, at one year, and every six months after the first year, based on the employee’s anniversary date.

Requirements

• Customer service experience.
• Must be 18 years of age or older.
• Basic computer proficiency.
• High school diploma or GED equivalent preferred.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Company-paid basic life insurance and short-term disability.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED