Planet Fitness FT Customer Service Representative

Planet Fitness • Whitestown, IN

3d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs. The Customer Service Representative provides customer service to Planet Fitness members, prospective members, and guests, helping deliver an exceptional Judgement Free member experience. The role is full-time at the Whitestown, Indiana location, with a Monday through Friday schedule from 4:45 a.m. to 12:45 p.m. Starting pay is $12 per hour. Hourly increases are provided at 180 days, one year, and every six months after the first year, based on the employee’s anniversary date. The employer also lists a part-time schedule, Monday through Friday from 4:45 a.m. to 9:00 a.m.

Requirements

• Customer service experience.
• High school diploma or GED equivalent preferred.
• Must be at least 18 years old.
• Basic computer proficiency.
• Must be able to lift up to 75 pounds.
• Frequent lifting, carrying, pushing, and pulling; climbing, balancing, kneeling, crouching, and reaching with hands, fingers, and arms are required.
• Will encounter cleaning chemicals during shifts.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability coverage paid 100% by the company.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED