Planet Fitness FT Customer Service Representative

Planet Fitness • Rock Hill, SC

8d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, is hiring a full-time Customer Service Representative at its South Rock Hill location in Rock Hill, South Carolina. The role provides customer service to Planet Fitness members, prospective members, and guests, with the goal of creating an exceptional Judgement Free member experience. The starting rate is $12 per hour, with increases at 180 days, one year, and every six months thereafter, based on the employee’s anniversary date. The schedule is flexible, with listed weekday hours of Monday through Friday, 4:45 a.m. to 12:00 p.m., plus weekday and weekend flex shifts as needed. Open availability is required.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be 18 years of age or older.
• High school diploma or GED equivalent preferred.
• Open availability required.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage and merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Competitive pay with scheduled hourly increases at 180 days, one year, and every six months thereafter.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Company-paid basic life insurance and short-term disability coverage.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED