Planet Fitness FT Customer Service Representative

Planet Fitness • Rock Hill, SC

8d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs and aims to provide an affordable, Judgement Free fitness experience. The Customer Service Representative helps create an exceptional experience for members, prospective members, and guests by providing friendly service, supporting membership sign-ups, promoting fitness instruction, and maintaining a clean, sanitized, and safe club environment.

This is a full-time position at the South Rock Hill club in Rock Hill, South Carolina. Starting pay is $12 per hour, with increases at 180 days, one year, and every six months thereafter based on the employee’s anniversary date. The listed schedule is Monday through Thursday, 3:00 p.m.–11:15 p.m., and Friday, 3:00 p.m.–9:15 p.m., with weekday and weekend flex shifts as needed. Open availability is required.

Requirements

• Customer service experience.
• High school diploma or GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.
• Open availability is required.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests to ensure an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Competitive pay with scheduled hourly increases.
• Shift-differential pay for select shifts.
• PTO for all employees.
• 401(k) retirement fund with employer matching up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability coverage, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED