Planet Fitness FT Customer Service Rep

Planet Fitness • Gastonia, NC

1d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs. The company describes its mission as transforming lives through affordable fitness and creating a Judgement Free fitness experience. It values accountability, drive, passion, and ambition, and emphasizes opportunities for employees to learn and grow.

The Customer Service Representative provides a high level of service to Planet Fitness members, prospective members, and guests, helping ensure an exceptional Judgement Free member experience. The role is located at the Gastonia, North Carolina club and starts at $12 per hour. The schedule is flexible, with availability for one weekend day required. Hourly increases are scheduled at 180 days, at one year, and every six months after the first year, based on the employee’s anniversary date.

Requirements

• Customer service experience.
• High school diploma or GED equivalent preferred.
• Must be at least 18 years of age.
• Basic computer proficiency.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.
• Availability to work one day of the weekend.

Nice To Haves

• High school diploma or GED equivalent.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; more than 90% of the management team started as entry-level team members.
• Scheduled hourly pay increases at 180 days, one year, and every six months after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability coverage, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed