Planet Fitness Club Manager

Planet Fitness-United Fitness Partners•Phoenix, AZ

8d•Onsite

About The Position

The Club Manager oversees club operations, ensures an exceptional member experience and the club’s financial stability, and leads teammates in maintaining a high-energy, judgment-free environment. The role is an opportunity to grow leadership skills within a dynamic, growing company. The Club Manager is expected to be self-motivated, think entrepreneurially, innovate, drive positive change, and deliver consistent results. The manager develops and builds a strong team through hiring, training, coaching, and performance management; leads by example to support excellent service and operational standards; and develops plans to grow EFT and membership. The manager also supports the development of an assistant manager into a future leader. Duties and responsibilities may change as the business evolves.

Requirements

Must be at least 18 years of age.
High school diploma or GED equivalent.
Excellent customer service skills and a high degree of member care.
Previous experience leading teams in a retail or fitness environment.
Self-starter who is motivated and enthusiastic about creating the best experience for members.
Well organized, reliable, and detail oriented.
Able to work without direct supervision in a team environment.
Must occasionally lift, push, or pull at least 50 lbs.
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist, or crouch.

Responsibilities

Grow, develop, and build a winning team using best practices in hiring, training, coaching, and performance management.
Use training tools such as Planet Fitness University to enhance team members’ capabilities and essential learning.
Lead by example and inspire teammates to deliver +1% service, build Raving Fans, and achieve operational excellence.
Develop a plan to drive EFT and membership growth by maximizing club KPIs, including assigned goals for BCM, club tours, employee retention, member engagement, and monthly regional inspections.
Provide timely, professional, solution-oriented responses to member service submissions in Listen 360.
Ensure proper club opening and closing procedures.
Maintain operational and cleanliness standards to achieve optimal results.
Develop the assistant manager, as assigned, through on-the-job training in delegation, accountability, and performance management.
Create an effective schedule that meets targeted labor hours, balancing support from management and teammates.
Ensure the team knows critical information, including marketing promotions, corporate initiatives, and new or updated policies.
Ensure all teammates complete company-provided Respectful Workplace Training and AED/CPR certification within 60 days of hire.