Planet Fitness Asheboro - Club Manager

Planet Fitness • Asheboro, NC

7d

About The Position

The Club Manager is responsible for all club operations under the supervision of the Senior General Manager. The role includes ensuring operational and financial goals are met, creating member experiences that produce Raving Fans, and developing and leading staff of servant leaders whose mission is to transform the lives of those they serve. The position is full-time and exempt, with an annual salary of $50,000. The schedule is Saturday and Sunday, 6:45 a.m.–2:45 p.m., and Monday through Wednesday, 11 a.m.–7 p.m.

Requirements

• Superior customer service skills, preferably in the fitness industry.
• High school education or GED.
• Exceptional leadership, diplomacy, and listening skills.
• Basic computer proficiency, including Microsoft Suite.
• Ability to successfully coach and develop team members.
• Ability to lift up to 80 pounds.
• Ability to walk and stand for prolonged periods.
• Ability to crouch, bend, and use hands to pinch and grasp.

Nice To Haves

• Management experience through Planet Fitness is preferred.

Responsibilities

• Ensure the club is fully staffed and that the team performs to National Fitness Partners standards, including building a bench of team members.
• Recruit and staff the club, including using recruitment tactics, conducting pre-screens, interviewing candidates, and making hiring decisions; provide backup support as needed.
• Consistently achieve monthly goals, including drivers and KPIs.
• Provide exceptional customer service and ensure a welcoming, supportive environment for all members.
• Manage club labor and ensure payroll accuracy by validating employee timecards, approving payroll, and scheduling shifts efficiently.
• Ensure assigned clubs are clean, well-maintained, and safe for members and staff.
• Maintain at least a passing Club BER inspection monthly.
• Hold staff accountable to policies and procedures through coaching, constructive counseling, and progressive discipline, up to and including termination.
• Drive membership sales with a focus on achieving DGR goals and participate in community outreach.
• Invest in staff training and development to enhance staff skills and performance.
• Assess areas of need in the assigned club, develop a plan of correction, and successfully execute it.
• Update the Senior General Manager on assigned club progress weekly.
• Attend and participate in regional meetings.
• Complete one-on-ones on time with development goals and objectives.
• Model servant leadership through daily interactions.
• Work side-by-side with staff and support front desk activities, including using the info call script, giving member tours, using Ignite to enroll, manage, and cancel memberships, and cleaning the club to National Fitness Partners standards.
• Ensure member accidents are reported in a timely manner through the National Fitness Partners process.
• Perform additional responsibilities as required.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, family life insurance, and more.
• Basic life insurance and short-term disability, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED