Firearms Team Lead
About The Position
Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead provides daily direction to associates in the department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports firearm sales and compliance with applicable ATF, state, and local laws, as well as company policies and procedures. It also guides associates in firearm safety and handling and helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals. The Team Lead helps maintain a pleasant, productive shopping experience by supporting staffing, interviewing, training, scheduling, performance feedback, coaching, and issue resolution. The position coordinates merchandising directives and plan-o-grams, supports special events, and maintains pricing, UPC, assortment, inventory, displays, signage, and advertised-item accuracy. The role stays current on product knowledge, conducts product demonstrations, and assists customers with buying decisions and relevant programs. This position requires a high school diploma or equivalent and 2 to 4 years of retail sales experience. Supervisor experience is a plus. Starting pay is $18.00–$20.75 per hour. The position is full-time and offers retail discounts, medical, dental, and vision coverage, a health savings account, flexible spending account, voluntary benefits, 401(k) retirement savings, paid holidays, paid vacation, paid sick time, and the Bass Pro Cares Fund.
Requirements
- High school diploma or equivalent.
- 2 to 4 years of retail sales experience.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to read and analyze reports.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
- Ability to conduct meetings and group presentations.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
- Ability to stand and/or walk constantly during a shift.
- Ability to move objects up to 20 pounds constantly and occasionally lift or move objects up to 100 pounds or more using a team lift as needed.
Nice To Haves
- Supervisor experience.
Responsibilities
- Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state, and local laws and company policies and procedures, including required firearm forms.
- Guide Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards.
- Support departmental sales, gross margin, inventory shrinkage, and payroll goals.
- Provide daily direction to department associates and prepare task lists.
- Execute merchandising directives and maintain corporate plan-o-grams.
- Help staff the department, participate in interviews, recommend candidates, coordinate training, provide input on performance appraisals, and prepare weekly schedules.
- Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
- Resolve customer and associate issues with the Group Sales Manager or Department Manager and Human Resources Manager.
- Maintain strong customer service results and provide a positive shopping experience.
- Maintain product expertise through ongoing training and conduct product demonstrations for staff.
- Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the proper display, signage, and pricing of advertised items.
- Support supervisory activities such as interviewing, training, planning and assigning work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
- Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
- Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Retail merchandise, restaurant, resort, and conservation attraction discounts.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Health Savings Account.
- Flexible Spending Account.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Paid sick time.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
