Firearms Team Lead

Bass Pro Shops•Lehi, UT

23d

About The Position

Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead gives daily direction to associates in the department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports firearm sales and compliance with applicable ATF, state, and local laws, company policies, and required firearm documentation. It also guides associates in safe firearm handling, operations, and customer experience standards. The Team Lead supports department sales, gross margin, inventory shrinkage, and payroll goals; organizes daily tasks and merchandising; and helps ensure a pleasant and productive shopping experience. The position contributes to staffing, interviewing, training, performance feedback, work scheduling, coaching, and resolution of customer and associate concerns. It also maintains product knowledge, conducts product demonstrations, supports special events, and helps ensure pricing, inventory, displays, signage, and advertised items are accurate. The role assists customers with purchasing decisions by identifying needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned. The position involves regular independent judgment within company policies and procedures, including analyzing problems, assessing needs, and recommending changes to policies, procedures, and practices.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during the shift.
Ability to move objects up to 20 pounds constantly and occasionally lift or move objects up to 100 pounds or more with team assistance as needed.

Nice To Haves

Supervisor experience.

Responsibilities

Support firearm sales and compliance with ATF, state, and local laws, company policies, and required firearm forms, including 4473 and 3310 forms.
Guide Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards.
Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help staff the department, participate in interviews, recommend candidates, coordinate training, provide performance input, prepare weekly schedules, and coach and motivate associates.
Resolve customer and associate concerns with the Group Sales or Department Manager and Human Resources Manager.
Maintain a high level of customer service and seek strong customer service results.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and display, signage, and pricing of advertised items.
Assist with supervisory duties, including interviewing, training, planning, assigning and directing work, evaluating performance, addressing complaints, and resolving problems.
Promote a positive, harassment-free work environment.
Help customers make buying decisions by identifying and evaluating needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.