Firearms Team Lead

Bass Pro Shops•Lehi, UT

22d

About The Position

Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead gives daily direction to associates in the department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports firearm sales and compliance with applicable ATF, state, and local laws, as well as company policies and procedures. The Team Lead helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals while ensuring customers receive a pleasant and productive shopping experience. The Team Lead provides guidance on safe firearm handling, safety, operations, and customer experience standards. They support staffing, interviewing, training, scheduling, coaching, and performance evaluation; resolve customer and associate concerns with management and Human Resources; and help maintain a positive, harassment-free work environment. The role also supports merchandising, pricing and UPC integrity, inventory accuracy, product assortments and displays, advertised items, and special events. The Team Lead maintains product expertise, conducts product demonstrations, and helps customers make purchasing decisions and learn about programs such as CLUB Membership, VOC, and in-store pickup. Other duties may be assigned. This position requires constant standing and/or walking and communication, with occasional ladder or stair use, repetitive hand and wrist motions, machinery or power-tool operation, motor-vehicle or heavy-equipment operation, and work in confined or noisy spaces. It involves light work, including frequently moving objects up to 20 pounds and occasionally moving or lifting objects up to 100 pounds or more with a team lift as needed.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to exercise independent judgment, analyze problems, assess needs, and adapt broad guidelines to achieve desired results.
Ability to meet the stated physical requirements, including standing and walking during shifts and moving or lifting objects as described.

Nice To Haves

Retail sales supervisor experience.

Responsibilities

Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state, and local laws and company policies, including required firearm forms.
Direct and guide Sales Outfitters in safe firearm handling, safety, operations, and customer experience standards.
Support departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate planograms.
Ensure a pleasant and productive shopping experience for customers.
Support department staffing, interviewing, selection recommendations, training, performance appraisals, and weekly scheduling.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented workplace.
Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer-service results better than the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory responsibilities, including planning and assigning work, evaluating performance, addressing complaints, and resolving problems.
Help customers identify and evaluate their needs, make product recommendations, and promote programs including CLUB Membership, VOC, and in-store pickup.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.