Firearms Team Lead

Bass Pro Shops • Mesa, AZ

20d

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while ensuring a pleasant, productive shopping experience and a positive, team-oriented work environment.

The Team Lead helps staff, train, schedule, coach, and motivate associates; supports performance reviews; resolves customer and associate concerns; and assists with merchandising, inventory accuracy, pricing integrity, product assortments, and special events. The role maintains product expertise, conducts product demonstrations, and helps customers make purchasing decisions by assessing their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Two to four years of experience in retail sales.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
• Strong interpersonal skills.
• Ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
• Ability to stand and/or walk constantly during a shift.
• Ability to occasionally climb or descend ladders, stairs, ramps, and similar structures; repeat motions involving wrists, hands, or fingers; operate machinery, power tools, motor vehicles, or heavy equipment; work in confined spaces; and work in noisy environments.
• Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more, using a team lift as needed.

Nice To Haves

• Supervisory experience.

Responsibilities

• Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Execute merchandising directives and maintain corporate plan-o-grams.
• Help ensure a pleasant and productive shopping experience for customers.
• Assist with staffing, interviewing, selection recommendations, associate training, performance-appraisal input, and weekly work schedules.
• Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
• Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
• Maintain a high level of personal customer service and achieve customer-service results above the company average.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signage, and pricing of advertised items.
• Assist with supervisory duties in accordance with company policies and applicable laws, including planning and assigning work, evaluating performance, addressing complaints, and resolving problems.
• Help customers make purchasing decisions by identifying and evaluating their needs and recommending products.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED