Firearms Team Lead

Bass Pro Shops•Miami, FL

21d

About The Position

Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead gives daily direction to associates in the department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports firearm sales and compliance with applicable ATF, state, and local laws, as well as company policies and procedures. It also supports departmental sales, gross margin, inventory shrinkage, and payroll goals; helps maintain a safe, productive, customer-focused department; and provides a legendary experience for customers. The Team Lead assists with staffing, interviewing, training, scheduling, coaching, performance feedback, and resolving associate and customer concerns. The role executes merchandising directives and plan-o-grams, helps coordinate special events, and supports accurate pricing, inventory, assortments, displays, and advertised items. The position also maintains firearm product expertise, trains staff, and helps customers make informed buying decisions, including promoting company programs.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to analyze problems, perform needs assessments, and exercise independent judgment within company policies and accepted practices.
Ability to stand and/or walk constantly during a shift and communicate constantly to exchange information.
Ability to occasionally climb ladders, stairs, or ramps; repeat motions involving wrists, hands, or fingers; operate machinery, power tools, motor vehicles, or heavy equipment; work in tight or confined spaces; and work in noisy environments.
Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more using a team lift as needed.

Nice To Haves

Retail sales supervisor experience.

Responsibilities

Support the Group Sales Manager or Department Manager in firearm sales and compliance with ATF, state, and local laws, company policies, and required firearm documentation, including Forms 4473 and 3310.
Guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
Support departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain plan-o-grams as set by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers and maintain a high level of personal customer service.
Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to support positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory duties including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
Help customers identify their needs and make buying decisions through product recommendations and promotion of programs such as CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.