Fire Service Technician

Johnson Controls•Houston, TX

10d

About The Position

Johnson Controls is hiring a Fire Service Technician to troubleshoot, repair, install, and test electronic fire alarm systems and related building systems at customer sites. The role includes responding to service calls, identifying equipment or system problems, following technical documentation and prescribed troubleshooting procedures, and delivering solutions that help customers maintain efficient facilities. The technician also programs fire alarm, security, and access control panels; provides customer recommendations and quotes; completes service documentation; and supports and mentors other service team members. The position includes scheduled on-call rotation and occasional after-hours work.

Requirements

At least 4 years of documented experience with low-voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
Fire Alarm License.
High school diploma or equivalent.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
Knowledge of test equipment, including multimeters, digital analyzers, and commissioning devices.
Ability to follow verbal and written instructions.
Excellent written and verbal communication and customer service skills.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Ability to adhere to, implement, and follow safety guidelines and procedures.
Valid driver’s license and driving record that meets company requirements.
Ability to retain licenses required by applicable national, state, and local codes.

Nice To Haves

NICET Level II certification is strongly preferred.
Experience with CCTV, IT, and IP networks is a plus.

Responsibilities

Respond to service calls and contact customer representatives to determine equipment and system problems.
Diagnose, troubleshoot, repair, install, and test electronic fire alarm systems and related building system products at customer sites.
Service and troubleshoot Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell.
Use technical manuals, parts manuals, change notices, bulletins, modification notices, and other prescribed procedures to repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications, schematics, software or systems, and product manuals.
Repair and reprogram panels, replace or repair devices, resolve low-voltage circuit troubles, and perform system testing.
Program fire alarm, security, and access control system panels.
Communicate with district staff and customers to support customer satisfaction and provide a high level of service.
Complete service acknowledgements, task-related documentation, activity and productivity records, and other required paperwork in a timely manner.
Obtain customer signatures after completing service call assignments.
Participate in a scheduled on-call rotation and perform occasional after-hours work as customer needs require.
Help train or mentor other service team members.
Organize and use technical resources, information, materials, and support efficiently to complete assigned tasks.
Provide recommendations, solutions, and quotes to help facilities run efficiently, including upselling opportunities.
Maintain truck inventory to support timely responses to customer needs.
Follow safety guidelines and procedures.
Perform other duties as assigned.