Fire Service Technician

Johnson Controls•Canton, MI

About The Position

Johnson Controls is hiring a Fire Service Technician to troubleshoot, repair, test, program, and install electronic fire alarm systems and other related building-system products at customer sites. The role responds to service calls, diagnoses equipment and system problems, and uses prescribed procedures, technical manuals, and related documentation to complete repairs. Systems may include Fire & Life Safety, security, and access control panels, and products from multiple manufacturers, including SimplexGrinnell. The technician organizes and uses technical resources, information, materials, and support to complete assigned work efficiently. They communicate with customers and district staff, document service activity, obtain customer signatures, maintain truck inventory, and provide recommendations, solutions, and quotes to help facilities operate efficiently. The position includes scheduled on-call rotation and occasional after-hours work; overnight travel may be required.

Requirements

At least 5 years of documented experience in low-voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
High school diploma or equivalent.
Ability to follow verbal and written instructions.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
Knowledge of test equipment, multimeters, digital analyzers, and commissioning devices.
Excellent written and verbal communication and customer service skills.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to climb ladders, scaffolding, and high-lift equipment up to 40 feet, and work in ducts, crawl spaces, and above ceilings, including in unusual or difficult positions.
Ability to work flexible hours, including weekends, to meet customer requirements.
Ability to travel overnight when required.
Strong organizational skills, a positive attitude, and an ability to learn quickly.
Valid driver’s license and driving record that meets company requirements.
Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

Nice To Haves

MASS Class D NICET II Level II certification is strongly preferred.
Experience with CCTV, IT, and IP networks.

Responsibilities

Receive service calls from the Service Resource Center and contact customer representatives to determine equipment or system problems.
Diagnose, troubleshoot, repair, test, and install electronic fire alarm systems and related building-system products at customer sites.
Service and troubleshoot Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell.
Repair or reprogram panels, replace or repair devices, resolve low-voltage circuit troubles, and test systems.
Program fire alarm, security, and access control system panels.
Follow troubleshooting procedures and consult technical manuals, parts manuals, notices, bulletins, and other documentation to repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications, schematics, software or systems, programs, and operational product manuals.
Organize and effectively use technical resources, information, materials, and support to complete assigned tasks efficiently.
Communicate with district staff and customers to support customer satisfaction and provide a high level of customer service.
Complete service acknowledgements with proper coding, using communication devices such as smartphones and laptops, and obtain the customer’s signature upon completing service calls.
Complete and submit task-related, activity, productivity, and other required documentation in a timely manner.
Participate in a scheduled on-call rotation and perform occasional after-hours work as customer needs require.
Help train or mentor other service team members.
Provide recommendations, solutions, and quotes, including upselling opportunities, to help facilities operate efficiently and resolve service-related issues.
Maintain truck inventory to support timely responses to customer needs.
Follow safety guidelines and procedures.
Perform other duties as assigned.