Fire Service Technician

Johnson Controls•Charlotte, NC

3d•$24 - $36

About The Position

Johnson Controls is hiring a Fire Alarm Service Technician to provide hands-on service for customer fire and life safety systems and related building system products. The technician receives service calls, contacts customers to understand problems, diagnoses equipment issues, and performs repairs at customer sites. The role involves working on systems from multiple manufacturers, including SimplexGrinnell, and restoring them safely and efficiently. The technician interprets technical materials, documents service work using mobile and computer devices, obtains customer sign-off, and communicates with customers and internal teams. The position also includes scheduled on-call rotation, occasional after-hours work, and flexible hours, including weekends, based on customer needs. The technician may train or mentor team members, provide customer recommendations, and support quotes where applicable.

Requirements

At least 3 years of documented experience in low-voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
Knowledge of test equipment, including a multi-meter, digital analyzer, and commissioning devices.
High school diploma or equivalent.
Ability to follow verbal and written instructions.
Demonstrated customer service skills and a professional approach with customers and internal teams.
Ability to perform physical labor, including carrying and moving equipment and tools weighing 50–70 lbs.
Ability to work in unusual or difficult positions, climb ladders, scaffolding, and high-lift equipment up to 40 feet, and work in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Ability to maintain truck inventory.
Ability to follow safety guidelines and procedures at all times.
Valid driver's license and a driving record that meets company requirements.
Ability to retain licenses required by national, state, and local codes.

Nice To Haves

NICET Level III certification.
Experience with CCTV and IT/IP networks.

Responsibilities

Receive service calls from the Service Resource Center and review the reported malfunction.
Contact customer representatives to understand equipment and system problems.
Diagnose, service, troubleshoot, install, and repair electronic fire alarm and related building system products at customer sites.
Follow troubleshooting procedures and consult technical manuals, part manuals, notices, and bulletins to repair equipment.
Service and install Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell.
Read and interpret blueprints, diagrams, submittals, specifications, software systems, programs, schematics, and operational product manuals.
Communicate effectively with customers and district staff to support customer satisfaction.
Complete Service Acknowledgements with appropriate coding using smartphones, laptops, and other communication devices.
Obtain customer signatures after completing service assignments.
Participate in a scheduled on-call rotation and help train or mentor team members when needed.
Recommend solutions and support quotes to help customers improve facility and system performance.
Perform panel repairs or reprogramming, device replacement or repair, low-voltage circuit troubleshooting, and system testing.
Program fire alarm, security, and access control panels as required.
Complete task, activity, productivity, and documentation requirements on time.
Organize and use technical resources, information, materials, and support to complete assigned work efficiently.
Maintain truck inventory to support timely customer response.
Follow safety guidelines and procedures.
Perform other duties as assigned.