Fire Service Technician

Johnson Controls•Canton, MA

7d•$36 - $52

About The Position

Johnson Controls is hiring a Fire Service Technician to service, troubleshoot, repair, test, install, and program electronic fire alarm and related building systems at customer sites. The technician responds to service calls, identifies equipment and system problems, follows technical documentation and troubleshooting procedures, and works with fire and life safety systems from multiple manufacturers, including SimplexGrinnell. The role includes programming fire alarm, security, and access control panels; resolving low-voltage circuit troubles; replacing or repairing devices; and completing panel repairs or reprogramming. The technician provides customer service and recommendations to help facilities operate efficiently, including quotes and potential upselling opportunities. The position requires timely service documentation, effective use of technical resources and truck inventory, collaboration with district staff, and occasional mentoring of other service team members. Scheduled on-call rotation, occasional after-hours work, flexible scheduling including weekends, and possible overnight travel are part of the role.

Requirements

At least 5 years of documented experience in low-voltage electrical systems, including fire/life safety systems, access control, nurse call, and paging systems.
MASS Class D.
High school diploma or equivalent.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
Knowledge of test equipment, including a multimeter, digital analyzer, and commissioning devices.
Ability to follow verbal and written instructions.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in difficult positions and environments, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Demonstrated high level of customer service.
Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
Strong organizational skills, a positive attitude, and ability to learn quickly.
Valid driver’s license and driving record that meets company requirements.

Nice To Haves

NICET Level II certification is strongly preferred.
Experience with CCTV, IT, and IP networks.

Responsibilities

Receive service calls from the Service Resource Center and review descriptions of equipment or system malfunctions.
Contact customer representatives to determine equipment and system problems.
Diagnose, troubleshoot, repair, test, and install electronic fire alarm and related building systems at customer sites.
Follow prescribed troubleshooting procedures and consult technical manuals, part manuals, notices, bulletins, and other documentation.
Service, troubleshoot, and install fire and life safety systems from multiple manufacturers, including SimplexGrinnell.
Read and interpret blueprints, diagrams, submittals, specifications, software or systems, programs, schematics, and operational product manuals.
Program fire alarm, security, and access control system panels.
Repair or reprogram panels, replace or repair devices, resolve low-voltage circuit troubles, and test systems.
Communicate consistently with district staff and customers to support customer satisfaction.
Complete service acknowledgements with appropriate coding using communication devices such as smartphones and laptop computers.
Obtain the customer’s signature after completing service call assignments.
Participate in a scheduled on-call rotation and perform occasional after-hours work as customer needs require.
Help train or mentor other service team members.
Provide service solutions and recommendations to help customers resolve service issues and operate facilities efficiently.
Provide quotes to support recommendations and solutions, including upselling opportunities.
Organize and use technical resources, information, materials, and support effectively to complete assigned tasks.
Complete and submit required task-related, activity, productivity, and other documentation on time.
Maintain truck inventory to support timely responses to customer needs.
Follow safety guidelines and procedures.
Perform other duties as assigned.