Fire Service Technician

Johnson Controls•Charlotte, NC

2d•Onsite

About The Position

Johnson Controls is hiring a Fire Alarm Service Technician to support customer sites with hands-on troubleshooting, repairs, and service for critical fire and life safety systems. The technician receives service calls, diagnoses issues, and repairs electronic fire alarm systems and related building system products. The work covers multiple manufacturers’ Fire & Life Safety systems, including SimplexGrinnell, and involves direct customer communication to restore systems safely and efficiently. The technician owns service visits from initial diagnosis through final resolution, documenting work and coordinating with dispatch, district staff, and fellow technicians. Duties include troubleshooting and repairing installed systems, panel repair or reprogramming, device replacement or repair, resolving low-voltage circuit troubles, system testing, and programming fire alarm, security, and access control panels as required. The role also involves on-call rotation and occasional after-hours work, customer recommendations and quote support, and helping train or mentor other technicians when needed.

Requirements

At least 3 years of documented experience in low-voltage electrical systems, including Fire/Life Safety, Access Control, Nurse Call, and Paging systems.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
Knowledge of test equipment, including multimeters, digital analyzers, and commissioning devices.
High school diploma or equivalent.
Ability to follow verbal and written instructions.
Demonstrated customer service skills and a professional approach with customers and internal teams.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in unusual and sometimes difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Ability to maintain truck inventory to support timely customer response.
Ability to follow safety guidelines and procedures at all times.
Valid driver's license and a driving record that meets company requirements.
Must retain licenses required by national, state, and local codes.

Nice To Haves

NICET Level III certification.
Experience with CCTV and IT/IP networks.

Responsibilities

Receive service calls from the Service Resource Center and contact customer representatives to understand equipment or system problems.
Diagnose, service, troubleshoot, install, and repair electronic fire alarm systems and related building system products at customer sites.
Use troubleshooting procedures and technical documentation, including technical and parts manuals, change notices, bulletins, and modification notices.
Read and interpret blueprints, diagrams, submittals, specifications, software systems, programs, schematics, and operational product manuals.
Communicate effectively with customers and district staff to support customer satisfaction.
Complete service acknowledgements with proper coding using smartphones, laptops, and other communication devices, and obtain customer signatures when assignments are complete.
Participate in a scheduled on-call rotation and provide on-call or occasional after-hours support based on customer needs.
Help train or mentor team members when needed.
Provide recommendations and solutions to improve facility and system performance, resolve service issues, and support quotes where applicable.
Repair installed systems, including panel repair or reprogramming, device replacement or repair, low-voltage circuit troubleshooting, and system testing.
Program fire alarm, security, and access control system panels as required by the job.
Complete task, activity, productivity, and documentation requirements in a timely manner.
Organize and use technical resources, information, materials, and support effectively to complete assigned tasks.
Maintain truck inventory to support timely customer response.
Follow safety guidelines and procedures.
Perform other duties as assigned.