Fire Service Technician

Johnson Controls•Houston, TX

3d•$26 - $36

About The Position

Johnson Controls is hiring a Fire Service Technician to diagnose, repair, service, and install electronic fire alarm and related building systems at customer sites. The role includes troubleshooting and repairing installed systems, including panel repair and reprogramming, device replacement and repair, resolving low-voltage circuit troubles, system testing, and programming fire alarm, security, and access control panels. The technician responds to service calls, communicates with customer representatives, documents completed work, and provides recommendations, solutions, and quotes to help customers operate their facilities efficiently. The position includes scheduled on-call rotation and occasional after-hours work to meet customer needs. A sign-on bonus is available for qualified candidates. Technicians use technical manuals, blueprints, diagrams, submittals, specifications, schematics, and product manuals to complete work. They organize and use technical resources and materials effectively, maintain truck inventory, follow safety procedures, and provide customer service. The position also involves communicating with district staff and customers, obtaining customer signatures, completing service acknowledgements and other required documentation, and helping train or mentor other service team members. Experience with CCTV, IT, and IP networks is a plus.

Requirements

At least 4 years of documented experience in low-voltage electrical systems, including fire/life safety, access control, nurse call, and paging systems.
Fire Alarm License.
High school diploma or equivalent.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
Knowledge of test equipment, including multimeters, digital analyzers, and commissioning devices.
Ability to follow verbal and written instructions.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Strong customer service skills and excellent written and verbal communication skills.
Ability to maintain truck inventory.
Ability to follow safety guidelines and procedures.
Valid driver’s license and driving record that meets company requirements.
Ability to retain licenses required by national, state, and local codes.

Nice To Haves

NICET Level II certification is strongly preferred.
Experience with CCTV, IT, and IP networks.

Responsibilities

Receive service calls and contact customer representatives to determine equipment or system problems.
Diagnose, troubleshoot, service, repair, and install electronic fire alarm and related building systems at customer sites.
Troubleshoot and repair installed systems, including panel repair and reprogramming, device replacement or repair, low-voltage circuit troubleshooting, and system testing.
Service, troubleshoot, and install fire and life safety systems from multiple manufacturers, including SimplexGrinnell.
Program fire alarm, security, and access control system panels.
Use technical manuals, blueprints, diagrams, submittals, specifications, schematics, and operational product manuals to perform service work.
Communicate with district staff and customers to support customer satisfaction and provide solutions at the time of service.
Complete service acknowledgements and required task-related, activity, productivity, and other documentation in a timely manner.
Obtain customer signatures upon completion of service assignments.
Participate in scheduled on-call rotation and perform occasional after-hours work as customer needs require.
Organize and effectively use technical resources, information, materials, and support to complete assigned tasks efficiently.
Provide recommendations, solutions, and quotes to help facilities run efficiently, including upselling opportunities.
Maintain truck inventory to support timely response to customer needs.
Follow safety guidelines and procedures.
Help train or mentor other members of the service team.
Perform other duties as assigned.