Fire Service Technician
About The Position
Johnson Controls is hiring a Fire Service Technician to diagnose, service, repair, and install electronic fire alarm systems and related building systems at customer sites. The technician receives service calls from the Service Resource Center, contacts customer representatives to understand equipment or system problems, and provides solutions to improve building efficiency and resolve service-related issues. The role emphasizes trusted customer service and achieving effective outcomes at the time of service. The technician follows troubleshooting and repair procedures, uses technical documentation, and services fire and life safety systems from multiple manufacturers, including SimplexGrinnell. The role also includes communicating with customers and district staff, documenting completed service calls using communication devices, obtaining customer signatures, participating in an on-call rotation, mentoring team members, maintaining truck inventory, and providing quotes and recommendations, including upselling opportunities. Flexible hours, weekend work, and overnight travel may be required.
Requirements
- At least 2 years of documented experience in low-voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
- Experience reading and interpreting blueprints, submittals, and operational or product manuals.
- Knowledge of test equipment, multimeters, digital analyzers, and commissioning devices.
- Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 lbs.
- Ability to work in difficult positions and at heights, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
- Ability to work flexible hours, including weekends, to meet customer requirements.
- Overnight travel may be required.
- Demonstrated high level of customer service.
- Ability to maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and consistently follow safety guidelines and procedures.
- Strong organizational skills, a positive attitude, and ability to learn quickly.
- Valid driver’s license and driving record that meets company requirements.
- Ability to pass a pre-employment background check and drug test.
- Ability to retain licenses required by National, State, and Local codes.
Nice To Haves
- NICET Level II certification.
Responsibilities
- Receive service calls from the Service Resource Center and contact customer representatives to determine equipment or system problems.
- Diagnose, service, repair, and install electronic fire alarm systems and related building system products at customer sites.
- Follow troubleshooting procedures and consult technical, parts, change, modification, and other relevant manuals and notices.
- Service and troubleshoot fire and life safety systems from multiple manufacturers, including SimplexGrinnell.
- Read and interpret blueprints, diagrams, submittals, specifications, software and systems, programs, schematics, and operational product manuals.
- Communicate with district staff and customers to support customer satisfaction.
- Complete Service Acknowledgements with appropriate coding using devices such as smartphones and laptop computers.
- Obtain the customer’s signature after completing a service call assignment.
- Participate in a scheduled on-call rotation.
- Help train or mentor other service team members.
- Recommend solutions to improve facility efficiency, including identifying upselling opportunities, and provide supporting quotes.
- Maintain truck inventory to enable timely response to customer needs.
- Follow safety guidelines and procedures.
- Perform other duties as assigned.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
