Fire Service Technician

Johnson Controls•North Little Rock, AR

3d•$22 - $30

About The Position

Johnson Controls is hiring a Fire Service Technician to troubleshoot, repair, program, install, and test fire alarm and related building systems at customer sites. The role responds to service calls, identifies equipment and system problems with customer representatives, follows technical documentation and troubleshooting procedures, and provides solutions to improve building efficiency and resolve service issues. The technician communicates with customers and district staff, completes service acknowledgements and other required documentation, obtains customer signatures after assignments, maintains truck inventory, and provides recommendations and quotes. The position includes scheduled on-call rotation, occasional after-hours work, and possible overnight travel. The technician may also help train or mentor service-team members.

Requirements

More than 3 years of experience with fire alarm, access control, security intrusion, sound, and communications systems.
Ability to interpret blueprints, diagrams, and specifications.
Good working knowledge of computers.
Ability to follow verbal and written instructions.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Ability to travel overnight when required.
Strong customer service skills.
Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
Strong organizational skills, a positive attitude, and an ability to learn quickly.
Valid driver’s license and a driving record that meets company requirements.
Ability to retain licenses required by National, State, and Local codes.
Excellent written and verbal communication skills.

Nice To Haves

Technical training.
NICET II certification.
Experience with CCTV, IT, and IP networks.

Responsibilities

Receive service calls from the Service Resource Center and review reported equipment or system malfunctions.
Contact customer representatives to determine equipment and system problems.
Diagnose problems and service or repair electronic fire alarm systems and related building system products at customer sites.
Follow troubleshooting procedures and consult technical manuals, parts manuals, change notices, bulletins, modification notices, and other documentation.
Service, troubleshoot, and install fire and life safety systems from multiple manufacturers, including SimplexGrinnell.
Read and interpret blueprints, diagrams, submittals, specifications, software or systems, programs, schematics, and operational product manuals.
Communicate with district staff and customers to support customer satisfaction.
Complete service acknowledgements with proper coding using communication devices such as smartphones and laptop computers.
Obtain customer signatures upon completion of service call assignments.
Participate in a scheduled on-call rotation and provide on-call or after-hours work when required by customer needs.
Help train or mentor other members of the service team.
Troubleshoot and repair installed systems, including panel repair or reprogramming, device replacement or repair, low-voltage circuit troubleshooting, and system testing.
Program fire alarm, security, and access control system panels.
Organize and use technical resources, information, materials, and support to execute assigned tasks efficiently.
Complete and submit task-related, activity, productivity, and other documentation on time.
Recommend solutions and provide quotes, including identifying upselling opportunities, to help facilities operate efficiently.
Maintain truck inventory to support timely responses to customer needs.
Perform other duties as assigned.