Fire Service Technician

Johnson Controls • Lake Oswego, OR

9d

About The Position

Johnson Controls is hiring a Fire Service Technician to diagnose, service, repair, and install electronic fire alarm systems and other related building system products at customer sites. The technician receives service calls from the Service Resource Center, contacts customer representatives to clarify equipment or system problems, and provides solutions to help customers resolve service issues and improve building efficiency. The role requires communicating with customers and district staff, documenting completed work, obtaining customer signatures, and supporting recommendations with quotes. The technician also participates in an on-call rotation and may help train or mentor other service team members.

Requirements

• At least 2 years of documented experience in low-voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience reading and interpreting blueprints, submittals, and operational or product manuals.
• Knowledge of test equipment, multimeters, digital analyzers, and commissioning devices.
• Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
• Ability to work in difficult positions and locations, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Ability to travel overnight as required.
• Strong customer service skills.
• Ability to adhere to, implement, and consistently follow safety guidelines and procedures.
• Strong organizational skills, a positive attitude, and an ability to learn quickly.
• Valid driver’s license and a driving record that meets company requirements.
• Ability to pass a pre-employment background check and drug test.
• Ability to retain licenses required by national, state, and local codes.

Nice To Haves

• NICET Level II certification.

Responsibilities

• Receive service calls from the Service Resource Center and review descriptions of equipment or system malfunctions.
• Contact customer representatives to determine equipment and system problems.
• Diagnose problems and service, repair, and install electronic fire alarm and related building systems at customer sites.
• Follow prescribed troubleshooting procedures and consult technical manuals, part manuals, notices, and bulletins.
• Service, troubleshoot, and install Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software and systems, programs, schematics, and product manuals.
• Communicate with district staff and customers to support customer satisfaction.
• Complete Service Acknowledgements with proper coding using communication devices such as smartphones and laptop computers.
• Obtain the customer’s signature after completing service call assignments.
• Participate in a scheduled on-call rotation.
• Help train or mentor other members of the service team.
• Recommend and quote solutions, including upselling opportunities, to help facilities run efficiently.
• Maintain truck inventory to support timely responses to customer needs.
• Perform other duties as assigned.

Benefits

• Competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed