Fire Service Technician
About The Position
Johnson Controls is hiring a field-based Fire Alarm Service Technician to diagnose, service, and repair electronic fire alarm systems and related building system products at customer sites. The technician works with customers and internal teams to resolve service issues and help keep critical facilities operating safely and efficiently. The role involves responding to service calls, confirming reported problems with customer representatives, troubleshooting systems, and completing repairs, installations, and testing. Technicians use prescribed procedures and technical documentation, interpret system plans and manuals, and document completed service calls using a smartphone and laptop. The position also includes an on-call rotation, occasional after-hours customer support, maintaining truck inventory, and helping train or mentor service-team members. Technicians are expected to take ownership of calls from initial diagnosis through customer sign-off, communicate clearly, and turn service findings into practical recommendations and quotes. For integrated systems, relevant programming experience may span fire alarm, security, and access control panels, with CCTV and IT/IP network knowledge used when helpful. The role requires physical work, including lifting equipment and working at heights or in confined and difficult-to-access areas.
Requirements
- At least 2 years of documented experience in low-voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
- Experience reading and interpreting blueprints, submittals, and operational or product manuals.
- Knowledge of test equipment, multimeters, digital analyzers, and commissioning devices.
- High school diploma or equivalent.
- Ability to follow verbal and written instructions.
- Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 lbs.
- Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
- Ability to work flexible hours, including weekends, to meet customer requirements.
- Demonstrated commitment to a high level of customer service.
- Ability to adhere to, implement, and consistently follow safety guidelines and procedures.
- Valid driver's license and a driving record that meets company requirements.
- Ability to retain licenses required by National, State, and Local codes.
Nice To Haves
- NICET Level II certification.
- Experience with CCTV and IT/IP networks.
Responsibilities
- Receive service calls from the Service Resource Center and review descriptions of equipment or system malfunctions.
- Contact customer representatives to confirm reported issues and gather troubleshooting details.
- Diagnose problems and service or repair electronic fire alarm systems and related building system products at customer sites.
- Follow troubleshooting procedures and use technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
- Service, troubleshoot, and install Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell.
- Read and interpret blueprints, diagrams, submittals, specifications, software and systems, programs, schematics, and operational product manuals.
- Communicate with district staff and customers to support service quality and customer satisfaction.
- Complete Service Acknowledgements with proper coding using smartphones and laptop computers, and obtain customer signatures after service calls.
- Participate in a scheduled on-call rotation and support customers when after-hours service is needed.
- Help train or mentor other service-team members when needed.
- Recommend solutions to improve facility efficiency and address service-related concerns.
- Support upselling opportunities and provide quotes aligned with customer needs and service findings.
- Troubleshoot installed systems, including panel repair and reprogramming, device replacement or repair, low-voltage circuit troubleshooting, and system testing.
- Maintain accurate service documentation, learn from service calls, and apply solutions to recurring issues.
- Maintain truck inventory to support timely responses to customer needs.
- Perform other duties as assigned.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
