Fine Jewelry Merchandise Supervisor - Stone Creek Town Ctr

Penney OpCo LLC • Colerain Township, OH

1d • Onsite

About The Position

The Fine Jewelry Merchandise Supervisor supervises and engages Fine Jewelry associates to deliver an excellent customer shopping experience and build customer loyalty. The role provides customer service and sales leadership, supervises staff, schedules associates to meet coverage needs, and consistently executes the activities that drive sales. The supervisor partners with store management on hiring, training, associate development, and succession planning, while maintaining merchandise availability and presentation standards and meeting performance expectations.

Requirements

• Minimum of 2 years of retail experience.
• Bachelor's degree or equivalent work experience.
• Ability to solve problems and make decisions that drive sales, profit, or customer service; execute work efficiently; and inspire performance in self and others.
• Ability to develop positive relationships, build networks, respect different styles, and communicate effectively with a wide audience.
• Proactive approach to improving customer experience, confidence to do what is right, and ability to act with energy and urgency.
• Confident leadership; willingness to take on challenging assignments, act in accordance with beliefs, and address conflict quickly and positively.

Responsibilities

• Model and hold the team accountable for outstanding customer service; listen to customer issues and resolve problems.
• Schedule staff appropriately to maximize sales and service, and plan and execute events and credit card acquisition.
• Supervise and engage associates to drive profitable sales growth; coach and develop the team by modeling company values and building customer relationships.
• Direct and support efficient merchandise flow to the sales floor and maintain stock levels and presentation standards.
• Partner with store management to source and hire hourly talent.
• Train and develop associates, coach in the moment, address performance issues, and partner with the General Manager on store succession planning.
• Meet performance standards related to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level