Fine Jewelry Merchandise Supervisor - Wstfld @ Franklin Pk

Penney OpCo LLC • Toledo, OH

12d • Onsite

About The Position

The Fine Jewelry Merchandise Supervisor supervises and engages Fine Jewelry associates to deliver an excellent customer shopping experience and build customer loyalty. The role provides customer service and sales leadership, supervises staff, schedules associates to meet coverage needs, and consistently executes practices that drive sales. The supervisor partners with store management on hiring, training, associate development, and succession planning, while supporting merchandise flow, stock levels, presentation standards, and store performance goals.

Requirements

• At least 2 years of retail experience.
• A bachelor's degree or equivalent work experience.
• Ability to solve problems and make decisions that drive sales, profit, or customer service, while working efficiently and inspiring strong performance.
• Ability to develop positive relationships, build networks, respect different styles, and communicate effectively to a wide audience.
• Proactive approach to improving the customer experience, with confidence, courage, energy, and urgency.
• Confidence in taking on challenging assignments, acting in accordance with beliefs, and addressing conflict quickly and positively.

Responsibilities

• Model and hold the team accountable for outstanding customer service; listen to customer concerns and resolve problems.
• Schedule staff appropriately to maximize sales and service, and plan and execute events and credit card acquisition efforts.
• Supervise and engage associates to drive profitable sales growth; coach and develop the team by modeling company values and building customer relationships.
• Direct and support efficient merchandise flow to the sales floor and maintain stock levels and presentation standards.
• Partner with store management to source and hire hourly talent.
• Train and develop associates, coach in the moment, address performance issues, and partner with the General Manager on store succession planning.
• Meet performance standards related to shrink, safety, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Benefits

• Competitive wage plus 1% commission on sales of qualified merchandise and 10% commission on Service and Care plans.
• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, if eligible.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise for all associates.
• Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager